A proven prescription for effective communication that will empower health professionals to deliver the highest quality care¿from the Academy of Communication in Healthcare Research shows that nothing impacts patient experiences more than the quality of communication. While beneficial, the latest in cutting-edge technology and techniques aren't enough to ensure the best possible care for patients. The key to better healthcare outcomes is communication. Over the past four decades, the Academy of Communication in Healthcare has worked tirelessly with health systems, teaching communication skills…mehr
A proven prescription for effective communication that will empower health professionals to deliver the highest quality care¿from the Academy of Communication in Healthcare Research shows that nothing impacts patient experiences more than the quality of communication. While beneficial, the latest in cutting-edge technology and techniques aren't enough to ensure the best possible care for patients. The key to better healthcare outcomes is communication. Over the past four decades, the Academy of Communication in Healthcare has worked tirelessly with health systems, teaching communication skills that put relationships-between patients and providers, as well as among providers-at the center of care. Now, for the first time, ACH's proven and effective methodology is detailed in this invaluable step-by-step guide. You'll learn communication skills that will enable you to: * Provide more accurate diagnoses and effective treatments-and improve patient outcomes * Boost patient adherence and lower hospital readmission rates * Make fewer errors and reduce malpractice risks * Increase patient satisfaction and build teamwork among providers * Further develop your communication skill set-and help others do the same In this practical-and potentially life-saving-volume, you'll discover special sections on teamwork, coaching, shared decision-making, feedback, conflict engagement, diversity, and communicating through hierarchy. The book also provides institutional initiatives to help you implement change in your organization and outlines a field-tested blueprint for healthier communication across the entire industry. To create effective communication and meaningful connections in healthcare, trust ACH. Communication is literally its middle name.Hinweis: Dieser Artikel kann nur an eine deutsche Lieferadresse ausgeliefert werden.
Calvin Chou, MD, PhD, is Professor of Clinical Medicine at the University of California San Francisco (UCSF) and staff physician at the Veterans Administration (VA) Medical Center in San Francisco. As ACH's Vice President for External Education, he is nationally recognized for his efforts in education and research to enhance communication between patients and physicians. Laura Cooley, PhD, is the Senior Director of Education and Outreach for ACH, where she leads strategic efforts to collaborate with institutions to develop and deliver customized communication skills training programs. >
Inhaltsangabe
Acknowledgments Preface Part I: The Landscape Chapter 1: Building the Case for Communication and Relationships Calvin Chou MD PhD FACH Professor of Clinical Medicine University of California San Francisco Chapter 2: Communication and Patient Experience Peter R. Lichstein MD FACP FACH Professor of Medicine Wake Forest School of Medicine and Diane Sliwka MD Associate Professor of Medicine and Medical Director of the Patient and Provider Experience University of California San Francisco Part II: The Fundamental Skill Sets Chapter 3: Skill Set One: The Beginning of the Encounter Auguste H. Fortin VI MD MPH Professor Department of Medicine Yale School of Medicine and Lynnea Mills MD Assistant Professor Division of Hospital Medicine University of California San Francisco Chapter 4: Skill Set Two: Skills That Build Trust William D. Clark MD DocCom Editor Emeritus and Matthew Russell MD Medical Director Community Living Center and Associate Chief of Geriatrics and Extended Care VA Boston Healthcare Chapter 5: Skill Set Three: Delivering Diagnoses and Treatment Plans Carol M. Chou MD Associate Professor of Clinical Medicine Perelman School of Medicine University of Pennsylvania Part III: Practical Applications of the Skill Sets Chapter 6: Challenging Conversations with Patients Jenni Levy MD FACH President American Academy on Communication in Healthcare Chapter 7: The Skill Sets and the Electronic Health Record Pamela Duke MD Associate Professor of Medicine Drexel University College of Medicine Chapter 8: Patient Engagement and Motivational Interviewing Krista M. Hirschmann PhD CEO FlinCare and Calvin Chou MD PhD FACH Professor of Clinical Medicine University of California San Francisco Chapter 9: Shared Decision-Making Nan Cochran MD FACH Associate Professor The Dartmouth Institute and Geisel School of Medicine at Dartmouth and Calvin Chou MD PhD FACH Professor of Clinical Medicine University of California San Francisco Chapter 10: Feedback: A Commitment to the Relationship Ryan Laponis MD MSci FACH Assistant Clinical Professor Department of Medicine University of California San Francisco Chapter 11: Appreciative Coaching: "I Want to Be Known as the Clinician Who..." Maysel Kemp White PhD MFT FACH Healthcare Quality and Communication Improvement LLC and Calvin Chou MD PhD FACH Professor of Clinical Medicine University of California San Francisco Chapter 12: Communicating Effectively on Healthcare Teams James R. Bell MS PA-C Assistant Professor Daemen College and Calvin Chou MD PhD FACH Professor of Clinical Medicine University of California San Francisco Chapter 13: Challenging Conversations with Colleagues Nan Cochran MD FACH Associate Professor The Dartmouth Institute and Geisel School of Medicine at Dartmouth Chapter 14: Culture and Diversity Denise L. Davis MD FACH Clinical Professor of Medicine University of California San Francisco Chapter 15: Communicating Across Hierarchy Timothy Gilligan MD Associate Professor of Medicine and Vice-Chair for Education Cleveland Clinic Taussig Cancer Institute and Kara Myers CNM MS Clinical Professor Zuckerberg San Francisco General Hospital and Trauma Center Part IV: Instituting Communication Initiatives Chapter 16: Teaching the Skill Sets R. Ellen Pearlman MD Associate Dean for Advanced Clinical Learning Hofstra Northwell School of Medicine Chapter 17: Developing Facilitators in Train-the-Trainer Programs: Establishing Local Influence Calvin Chou MD PhD FACH Professor of Clinical Medicine University of California San Francisco and Laura Cooley PhD Senior Director of Education and Outreach Academy of Communication in Healthcare Chapter 18: Implementation and Planning: Supporting Organizational Change Cathy Risdon MD DMan CCFP FCFP Professor Department of Family Medicine McMaster University and Laura Cooley PhD Director of Education and Outreach American Academy on Communication in Healthcare Notes Index
Acknowledgments Preface Part I: The Landscape Chapter 1: Building the Case for Communication and Relationships Calvin Chou MD PhD FACH Professor of Clinical Medicine University of California San Francisco Chapter 2: Communication and Patient Experience Peter R. Lichstein MD FACP FACH Professor of Medicine Wake Forest School of Medicine and Diane Sliwka MD Associate Professor of Medicine and Medical Director of the Patient and Provider Experience University of California San Francisco Part II: The Fundamental Skill Sets Chapter 3: Skill Set One: The Beginning of the Encounter Auguste H. Fortin VI MD MPH Professor Department of Medicine Yale School of Medicine and Lynnea Mills MD Assistant Professor Division of Hospital Medicine University of California San Francisco Chapter 4: Skill Set Two: Skills That Build Trust William D. Clark MD DocCom Editor Emeritus and Matthew Russell MD Medical Director Community Living Center and Associate Chief of Geriatrics and Extended Care VA Boston Healthcare Chapter 5: Skill Set Three: Delivering Diagnoses and Treatment Plans Carol M. Chou MD Associate Professor of Clinical Medicine Perelman School of Medicine University of Pennsylvania Part III: Practical Applications of the Skill Sets Chapter 6: Challenging Conversations with Patients Jenni Levy MD FACH President American Academy on Communication in Healthcare Chapter 7: The Skill Sets and the Electronic Health Record Pamela Duke MD Associate Professor of Medicine Drexel University College of Medicine Chapter 8: Patient Engagement and Motivational Interviewing Krista M. Hirschmann PhD CEO FlinCare and Calvin Chou MD PhD FACH Professor of Clinical Medicine University of California San Francisco Chapter 9: Shared Decision-Making Nan Cochran MD FACH Associate Professor The Dartmouth Institute and Geisel School of Medicine at Dartmouth and Calvin Chou MD PhD FACH Professor of Clinical Medicine University of California San Francisco Chapter 10: Feedback: A Commitment to the Relationship Ryan Laponis MD MSci FACH Assistant Clinical Professor Department of Medicine University of California San Francisco Chapter 11: Appreciative Coaching: "I Want to Be Known as the Clinician Who..." Maysel Kemp White PhD MFT FACH Healthcare Quality and Communication Improvement LLC and Calvin Chou MD PhD FACH Professor of Clinical Medicine University of California San Francisco Chapter 12: Communicating Effectively on Healthcare Teams James R. Bell MS PA-C Assistant Professor Daemen College and Calvin Chou MD PhD FACH Professor of Clinical Medicine University of California San Francisco Chapter 13: Challenging Conversations with Colleagues Nan Cochran MD FACH Associate Professor The Dartmouth Institute and Geisel School of Medicine at Dartmouth Chapter 14: Culture and Diversity Denise L. Davis MD FACH Clinical Professor of Medicine University of California San Francisco Chapter 15: Communicating Across Hierarchy Timothy Gilligan MD Associate Professor of Medicine and Vice-Chair for Education Cleveland Clinic Taussig Cancer Institute and Kara Myers CNM MS Clinical Professor Zuckerberg San Francisco General Hospital and Trauma Center Part IV: Instituting Communication Initiatives Chapter 16: Teaching the Skill Sets R. Ellen Pearlman MD Associate Dean for Advanced Clinical Learning Hofstra Northwell School of Medicine Chapter 17: Developing Facilitators in Train-the-Trainer Programs: Establishing Local Influence Calvin Chou MD PhD FACH Professor of Clinical Medicine University of California San Francisco and Laura Cooley PhD Senior Director of Education and Outreach Academy of Communication in Healthcare Chapter 18: Implementation and Planning: Supporting Organizational Change Cathy Risdon MD DMan CCFP FCFP Professor Department of Family Medicine McMaster University and Laura Cooley PhD Director of Education and Outreach American Academy on Communication in Healthcare Notes Index
Es gelten unsere Allgemeinen Geschäftsbedingungen: www.buecher.de/agb
Impressum
www.buecher.de ist ein Internetauftritt der buecher.de internetstores GmbH
Geschäftsführung: Monica Sawhney | Roland Kölbl | Günter Hilger
Sitz der Gesellschaft: Batheyer Straße 115 - 117, 58099 Hagen
Postanschrift: Bürgermeister-Wegele-Str. 12, 86167 Augsburg
Amtsgericht Hagen HRB 13257
Steuernummer: 321/5800/1497
USt-IdNr: DE450055826
