Recent changes in the health service have highlighted the need for the health professional to have effective communication skills in order to maintain a high quality of service to the client. This book will meet the demands brought about by the changes in role from the student to practitioner through to managerial responsibilities.
Recent changes in the health service have highlighted the need for the health professional to have effective communication skills in order to maintain a high quality of service to the client. This book will meet the demands brought about by the changes in role from the student to practitioner through to managerial responsibilities.
Diana Williams is a full-time lecturer at The Central School of Speech and Drama. She teaches on the MA in Human Communication and is coordinator for continuing education programmes.
Inhaltsangabe
Section One: Communication Skills - A Definition; non-verbal communication: proximity eye-contact and eye-gaze facial expression gesture body posture head movements. Para-linguistic features of communication: tone of voice quality of voice volume intonation and pitch rate of speech conversational oil (e.g..mm er). Verbal communication: what makes a good verbal communicator? Advanced verbal skills relevant to professionals. Section Two: Interviewing; purpose of interviews scene setting gathering information involving the interviewee completing the interview dealing with difficult situations working with interpreters. Interviewing skills in context: clinical appraisal/disciplinary recruitment and media. Section Three: Professional Meetings; preparation communication roles presenting self. Meetings skills in context: business meeting multidisciplinary case conference and committees/working parties. Section Four: Presentations; preparation establishing rapport with the audience effective use of voice delivering content using non-verbal communication and effective use of audio visual aids. Presentation skills in context: client/carer workshops presentations to other professionals lectures selling your service and presenting your research
Section One: Communication Skills - A Definition; non-verbal communication: proximity eye-contact and eye-gaze facial expression gesture body posture head movements. Para-linguistic features of communication: tone of voice quality of voice volume intonation and pitch rate of speech conversational oil (e.g..mm er). Verbal communication: what makes a good verbal communicator? Advanced verbal skills relevant to professionals. Section Two: Interviewing; purpose of interviews scene setting gathering information involving the interviewee completing the interview dealing with difficult situations working with interpreters. Interviewing skills in context: clinical appraisal/disciplinary recruitment and media. Section Three: Professional Meetings; preparation communication roles presenting self. Meetings skills in context: business meeting multidisciplinary case conference and committees/working parties. Section Four: Presentations; preparation establishing rapport with the audience effective use of voice delivering content using non-verbal communication and effective use of audio visual aids. Presentation skills in context: client/carer workshops presentations to other professionals lectures selling your service and presenting your research
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