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Computer-mediated communication (CMC) is one of the most widely utilized communication techniques in the business world. Although widely used, little is known about the effectiveness of communicating affective information, emotion in particular, through CMC. This book examined whether or not CMC transfer affective information, and, if so, the extent of the information transferred via CMC. Integrating relevant literature from psychology as well as communication research, a conceptual model is developed based on a modified version of Brunswik's lens model. The results from this study provide…mehr

Produktbeschreibung
Computer-mediated communication (CMC) is one of the most widely utilized communication techniques in the business world. Although widely used, little is known about the effectiveness of communicating affective information, emotion in particular, through CMC. This book examined whether or not CMC transfer affective information, and, if so, the extent of the information transferred via CMC. Integrating relevant literature from psychology as well as communication research, a conceptual model is developed based on a modified version of Brunswik's lens model. The results from this study provide some useful information for practitioners as well as for researchers. For practitioners, this study suggests that communicating emotions through electronic media requires careful selections of emotion cues that will be included in the message. For researchers, this study presents a conceptural model that may be used as a foundation for future research in this area.
Autorenporträt
Ranida B. Harris es Profesora Asociada de Sistemas de Información de Gestión en la Universidad de Indiana Sureste. Recibió su doctorado en Sistemas de Información de Gestión de la Universidad Estatal de Florida. Sus intereses de investigación incluyen los efectos de las tecnologías informáticas en la comunicación, el rendimiento laboral y la toma de decisiones.