Conflict and Communication offers a rich blend of theoretical depth and practical strategies to understanding and managing conflict across all areas of life.
Conflict and Communication offers a rich blend of theoretical depth and practical strategies to understanding and managing conflict across all areas of life.Hinweis: Dieser Artikel kann nur an eine deutsche Lieferadresse ausgeliefert werden.
Fred E. Jandt (PhD, Bowling Green State University) is one of the first scholars to introduce the study of conflict to the communication discipline. He has studied and taught courses in intercultural communication, conflict and communication, and mediation and dispute resolution for decades. He is also the author of Negotiation and Mediation: A Communication Approach.
Inhaltsangabe
Chapter 1: Conflict in Our Lives Popular Attitudes about Conflict The Academic Study of Conflict Learning New Conflict Management Skills Listening and Empathy Chapter 2: Power and Conflict Styles Definitions of Power Applied to Conflict Western Conflict Styles Non-Western Conflict Styles Conflict Coaching Chapter 3: Deconstructing Conflicts Data Sources for Systematic Analysis Two Methods of Conflict Analysis Change-Oriented Conflict Analysis Sample Conflict Analysis Chapter 4: Culture and Conflict The Concept of Culture Individualism and Collectivism High- and Low-Context Cultures The Concept of Face Intercultural Conflict Chapter 5: Negotiating Skills and Resolving Conflicts With Others Negotiation Strategies Negotiation Tactics Negotiation Skills Negotiation Ethics Cultural Issues Conflict Coaching Chapter 6: Dealing With Anger, Aggression, and Bullying Anger Aggression Bullying Chapter 7: Mediation Skills Development of Mediation Mediation in Indigenous Societies Styles of Mediation Conducting a Facilitative Mediation Mediation Ethics Applying Mediation Skills Chapter 8: Online Dispute Resolution Limitations of Online Dispute Resolution Advantages of Online Dispute Resolution The Process of Online Dispute Resolution Closed-Circuit Television Telephone Social Media Chapter 9: Apologies, Forgiveness, and Reconciliation Apologies Forgiveness Reconciliation Justice Chapter 10: Conflict in Organizations and Families Workplace Conflict Family Conflict Narrative Mediation
Chapter 1: Conflict in Our Lives Popular Attitudes about Conflict The Academic Study of Conflict Learning New Conflict Management Skills Listening and Empathy Chapter 2: Power and Conflict Styles Definitions of Power Applied to Conflict Western Conflict Styles Non-Western Conflict Styles Conflict Coaching Chapter 3: Deconstructing Conflicts Data Sources for Systematic Analysis Two Methods of Conflict Analysis Change-Oriented Conflict Analysis Sample Conflict Analysis Chapter 4: Culture and Conflict The Concept of Culture Individualism and Collectivism High- and Low-Context Cultures The Concept of Face Intercultural Conflict Chapter 5: Negotiating Skills and Resolving Conflicts With Others Negotiation Strategies Negotiation Tactics Negotiation Skills Negotiation Ethics Cultural Issues Conflict Coaching Chapter 6: Dealing With Anger, Aggression, and Bullying Anger Aggression Bullying Chapter 7: Mediation Skills Development of Mediation Mediation in Indigenous Societies Styles of Mediation Conducting a Facilitative Mediation Mediation Ethics Applying Mediation Skills Chapter 8: Online Dispute Resolution Limitations of Online Dispute Resolution Advantages of Online Dispute Resolution The Process of Online Dispute Resolution Closed-Circuit Television Telephone Social Media Chapter 9: Apologies, Forgiveness, and Reconciliation Apologies Forgiveness Reconciliation Justice Chapter 10: Conflict in Organizations and Families Workplace Conflict Family Conflict Narrative Mediation
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