Conflict Management for Managers is designed to equip managers with the skills and information they need to improve their handling of common disputes. Enhanced to facilitate your daily work, this updated edition incorporates a greater number of exercises that address conflicts with employees, customers, business partners and regulators.
Conflict Management for Managers is designed to equip managers with the skills and information they need to improve their handling of common disputes. Enhanced to facilitate your daily work, this updated edition incorporates a greater number of exercises that address conflicts with employees, customers, business partners and regulators.Hinweis: Dieser Artikel kann nur an eine deutsche Lieferadresse ausgeliefert werden.
Introduction to the 2nd Edition Section I: Basic Conflict Management Knowledge & Skills Chapter 1: Manager Know Thyself: The skills and behaviors of great conflict managers Chapter 2: Practical Conflict Theory: Conflict's origins, escalation and de-escalation Chapter 3: The Power of Negotiation Chapter 4: Mediation, Arbitration and other processes within the Alternative Dispute Resolution Continuum Chapter 5: Embracing Diversity, Inclusion & Intercultural Communication Skills for the 21st Century Organization Section II: The Prevention and Resolution of Internal Organizational Conflicts Chapter 6: Building & Sustaining a Conflict Competent Organizational Culture Chapter 7: Reducing Employee Conflict: Performance Reviews, Turnover, Motivation and Working with Unions Chapter 8: Leadership: Creating Collaborative Teams and Organizations Chapter 9: Designing Conflict Prevention and Early Resolution Systems Chapter 10: Ombudsman at Work: Coaching, Training; and Shaping Organizations Section III: The Prevention and Resolution of External Organizational Conflicts Chapter 11: Principles and Systems for Superior Customer Service and Customer Recapture Chapter 12: Conflict & Collaboration between Regulators and Regulated Entities: Environmental and Public Policy Conflict Resolution: Trends and Best Practices Chapter 13: Facilitation: Meeting Management & Large Group Decision-making processes Conclusion About the Author Glossary of Terms References
Introduction to the 2nd Edition Section I: Basic Conflict Management Knowledge & Skills Chapter 1: Manager Know Thyself: The skills and behaviors of great conflict managers Chapter 2: Practical Conflict Theory: Conflict's origins, escalation and de-escalation Chapter 3: The Power of Negotiation Chapter 4: Mediation, Arbitration and other processes within the Alternative Dispute Resolution Continuum Chapter 5: Embracing Diversity, Inclusion & Intercultural Communication Skills for the 21st Century Organization Section II: The Prevention and Resolution of Internal Organizational Conflicts Chapter 6: Building & Sustaining a Conflict Competent Organizational Culture Chapter 7: Reducing Employee Conflict: Performance Reviews, Turnover, Motivation and Working with Unions Chapter 8: Leadership: Creating Collaborative Teams and Organizations Chapter 9: Designing Conflict Prevention and Early Resolution Systems Chapter 10: Ombudsman at Work: Coaching, Training; and Shaping Organizations Section III: The Prevention and Resolution of External Organizational Conflicts Chapter 11: Principles and Systems for Superior Customer Service and Customer Recapture Chapter 12: Conflict & Collaboration between Regulators and Regulated Entities: Environmental and Public Policy Conflict Resolution: Trends and Best Practices Chapter 13: Facilitation: Meeting Management & Large Group Decision-making processes Conclusion About the Author Glossary of Terms References
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