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This is a masters thesis for the degree of Master of
Conflict Analysis and Management at Royal Roads
University, Victoria, British Columbia, Canada.
The thesis exams the growth of conflict management
systems in the Canadian Financial Services Sector.
The Canadian banking and financial sector, through
the strength of its regulatory systems - both
voluntary and mandated - has demonstrated that it
has the capacity to resist the serious downturn that
has impacted other economies in 2008 - 2009. A
unique feature of the Canadian economy is the manner
in which consumer, either individuals or small or
medium enterprises can address disputes with
financial institutions.
This thesis examines the use of various approaches
to conflict management; from consumer regulatory and
protection agencies, to executive ombudsman schemes.
Conflict Analysis and Management at Royal Roads
University, Victoria, British Columbia, Canada.
The thesis exams the growth of conflict management
systems in the Canadian Financial Services Sector.
The Canadian banking and financial sector, through
the strength of its regulatory systems - both
voluntary and mandated - has demonstrated that it
has the capacity to resist the serious downturn that
has impacted other economies in 2008 - 2009. A
unique feature of the Canadian economy is the manner
in which consumer, either individuals or small or
medium enterprises can address disputes with
financial institutions.
This thesis examines the use of various approaches
to conflict management; from consumer regulatory and
protection agencies, to executive ombudsman schemes.