Stephan Proksch

Conflict Management

• Gebundenes Buch

Produktbeschreibung

This book draws on a wide range ofpractical examples to describe how conflicts within organisations aretraditionally managed and the complementary conflict management methods that canbe employed. Stephan Proksch clearly explains these innovative methods and theirpotential applications. The central focus is on mediation as an effective formof conflict resolution. Discussion and questioning techniques as conflictmanagement tools are explained in simple and concise terms.

Produktdetails

• Management for Professionals
• Verlag: Springer / Springer International Publishing / Springer, Berlin / Springer-Verlag GmbH Berlin Heidel
• Artikelnr. des Verlages: 978-3-319-31883-7
• 1st ed. 2016
• Seitenzahl: 148
• Erscheinungstermin: 26. Juli 2016
• Englisch
• Abmessung: 241mm x 160mm x 14mm
• Gewicht: 338g
• ISBN-13: 9783319318837
• ISBN-10: 3319318837
• Artikelnr.: 44614744

Autorenporträt

Stephan Proksch works as a Mediator and Consultant in Austria and Europe. He is a partner at Trialogis Company and Head of Mediation Training at the Chamber of Commerce in Austria. He teaches at the Universities of Vienna and Graz.

Inhaltsangabe

Recognising and Resolving Conflicts.- Traditional Methods of Conflict Management.- Complementary Methods of Conflict Management.- Mediation.- Mediation Techniques.- Questioning Techniques.- Conflict Prevention.- Setting up an Internal Company Conflict Management System.- Establishment of Mediation Facilities within an Enterprise: Two Case Studies.- Check Lists, Mediation Agreement, Codes of Conduct.