Andere Kunden interessierten sich auch für
![Getting to Yes]( "Getting to Yes")
Getting to Yes12,99 €![Conflict Management]( "Conflict Management")
Conflict Management76,99 €![Supervisor's Survival Kit]( "Supervisor's Survival Kit")
Supervisor's Survival Kit93,99 €![The Bartering Mindset]( "The Bartering Mindset")
The Bartering Mindset30,99 €![Negotiate, Influence, Persuade: How to Persuade Others to Do What You'd Like Them to Do]( "Negotiate, Influence, Persuade: How to Persuade Others to Do What You'd Like Them to Do")
Negotiate, Influence, Persuade: How to Persuade Others to Do What You'd Like Them to Do19,99 €![The Values of Bureaucracy]( "The Values of Bureaucracy")
The Values of Bureaucracy65,99 €![Getting Back to the Table]( "Getting Back to the Table")
Getting Back to the Table28,99 €
For courses in Organiza Product Description
Taking a front-line view, The Conflict Survival Kit: Tools for Resolving Conflict at Workfocuses on topics supervisors, team leads and managers need to know to address conflict in organizations. Each chapter succinctly explains conflict theories, frameworks and models, while focusing on important interpersonal and management skills. This classroom text and on-the-job guide presents strategies that can be used immediately in the workplace and provides hands-on practice throughout. Fully updated in this edition, it includes a new section on cultural communication differences, more on mediation, strategies for staying calm during confrontation and a section on managing bullying in the workplace.
Features + Benefits
For courses in Organizational Leadership and Supervision, Human Resources Management, Communications and Conflict Studies.
Taking a front-line view, The Conflict Survival Kit: Tools for Resolving Conflict at Workfocuses on topics supervisors, team leads and managers need to know to address conflict in organizations. Each chapter succinctly explains conflict theories, frameworks and models, while focusing on important interpersonal and management skills. This classroom text and on-the-job guide presents strategies that can be used immediately in the workplace and provides hands-on practice throughout. Fully updated in this edition, it includes a new section on cultural communication differences, more on mediation, strategies for staying calm during confrontation and a section on managing bullying in the workplace.
Hallmark Features
Offers a front-line view of conflict resolution by focusing on topics supervisors, team leads and managers need to know.
Addresses basic interpersonal communication and management skills such as rapport building, empathetic listening, behavior modeling, reframing, problem solving and decision making (see Part II: Chapters 5-7).
Features unique application and practice chapters that address specific conflict resolution situations (negotiation, mediation, group decision making, assertive confrontation) and resolution models and frameworks (see Part IV: Chapters 10-17).
Introduces students to important conflict management techniques such as interest-based collaborative approaches, empathetic communication and listening, the supportive confrontation model, participative management practices and alternative dispute resolution.
Presents strategies that can be used immediately in the work place collected in
Tools to Add to Your Conflict Survival Kit sections in each chapter.
Provides students with hands-on practice handling conflicts through chapter exercises, case studies and role plays.
Incorporates student-friendly study aids such as performance checklists, multiple choice questions, discussion questions, and additional references.
1. The Nature of Conflict
Part I: The Theory and Context for Managing Conflict in the Workplace
2. Preventing Conflict
3. Approaches to Conflict
4. Working Toward Collaboration
Part II: Interpersonal Communication Skills for Resolving Conflict
5. The Three Channels of Communication
6. Listening to Resolve Conflict and Build Lasting Relationships
7. The Communication Continua
Part III: Preparing to Resolve Conflicts
8. Are You Capable?
9. Opening the Doors to Conflict Resolution
Part IV: Application and Practice
10. The Building Blocks of Collaboration
11. Integrative Negotiation: Negotiating as Partners
12. Overcoming Barriers to Integrative Negotiation
13. Mediating Conflicts Between Parties
14. Decision-Making Choices for the Manager
15. Handling Conflicts Requiring Direct Confrontation
16. Special Situations: Opportunistic Employees, Workplace Violence, Terminations, and Bullying
17. Achieving Effectiveness as a Conflict Manager
For courses in Organizational Leadership and Supervision, Human Resources Management, Communications and Conflict Studies. Taking a front-line view, The Conflict Survival Kit: Tools for Resolving Conflict at Workfocuses on topics supervisors, team leads and managers need to know to address conflict in organizations. Each chapter succinctly explains conflict theories, frameworks and models, while focusing on important interpersonal and management skills. This classroom text and on-the-job guide presents strategies that can be used immediately in the workplace and provides hands-on practice throughout. Fully updated in this edition, it includes a new section on cultural communication differences, more on mediation, strategies for staying calm during confrontation and a section on managing bullying in the workplace.
Taking a front-line view, The Conflict Survival Kit: Tools for Resolving Conflict at Workfocuses on topics supervisors, team leads and managers need to know to address conflict in organizations. Each chapter succinctly explains conflict theories, frameworks and models, while focusing on important interpersonal and management skills. This classroom text and on-the-job guide presents strategies that can be used immediately in the workplace and provides hands-on practice throughout. Fully updated in this edition, it includes a new section on cultural communication differences, more on mediation, strategies for staying calm during confrontation and a section on managing bullying in the workplace.
Features + Benefits
For courses in Organizational Leadership and Supervision, Human Resources Management, Communications and Conflict Studies.
Taking a front-line view, The Conflict Survival Kit: Tools for Resolving Conflict at Workfocuses on topics supervisors, team leads and managers need to know to address conflict in organizations. Each chapter succinctly explains conflict theories, frameworks and models, while focusing on important interpersonal and management skills. This classroom text and on-the-job guide presents strategies that can be used immediately in the workplace and provides hands-on practice throughout. Fully updated in this edition, it includes a new section on cultural communication differences, more on mediation, strategies for staying calm during confrontation and a section on managing bullying in the workplace.
Hallmark Features
Offers a front-line view of conflict resolution by focusing on topics supervisors, team leads and managers need to know.
Addresses basic interpersonal communication and management skills such as rapport building, empathetic listening, behavior modeling, reframing, problem solving and decision making (see Part II: Chapters 5-7).
Features unique application and practice chapters that address specific conflict resolution situations (negotiation, mediation, group decision making, assertive confrontation) and resolution models and frameworks (see Part IV: Chapters 10-17).
Introduces students to important conflict management techniques such as interest-based collaborative approaches, empathetic communication and listening, the supportive confrontation model, participative management practices and alternative dispute resolution.
Presents strategies that can be used immediately in the work place collected in
Tools to Add to Your Conflict Survival Kit sections in each chapter.
Provides students with hands-on practice handling conflicts through chapter exercises, case studies and role plays.
Incorporates student-friendly study aids such as performance checklists, multiple choice questions, discussion questions, and additional references.
1. The Nature of Conflict
Part I: The Theory and Context for Managing Conflict in the Workplace
2. Preventing Conflict
3. Approaches to Conflict
4. Working Toward Collaboration
Part II: Interpersonal Communication Skills for Resolving Conflict
5. The Three Channels of Communication
6. Listening to Resolve Conflict and Build Lasting Relationships
7. The Communication Continua
Part III: Preparing to Resolve Conflicts
8. Are You Capable?
9. Opening the Doors to Conflict Resolution
Part IV: Application and Practice
10. The Building Blocks of Collaboration
11. Integrative Negotiation: Negotiating as Partners
12. Overcoming Barriers to Integrative Negotiation
13. Mediating Conflicts Between Parties
14. Decision-Making Choices for the Manager
15. Handling Conflicts Requiring Direct Confrontation
16. Special Situations: Opportunistic Employees, Workplace Violence, Terminations, and Bullying
17. Achieving Effectiveness as a Conflict Manager
For courses in Organizational Leadership and Supervision, Human Resources Management, Communications and Conflict Studies. Taking a front-line view, The Conflict Survival Kit: Tools for Resolving Conflict at Workfocuses on topics supervisors, team leads and managers need to know to address conflict in organizations. Each chapter succinctly explains conflict theories, frameworks and models, while focusing on important interpersonal and management skills. This classroom text and on-the-job guide presents strategies that can be used immediately in the workplace and provides hands-on practice throughout. Fully updated in this edition, it includes a new section on cultural communication differences, more on mediation, strategies for staying calm during confrontation and a section on managing bullying in the workplace.