Gebundenes Buch

Consumer Behaviour in Hospitality and Tourism

Beschreibung

Consumer behaviour includes individual decision-making (IDM). IDM has implications in customer satisfaction, loyalty, and other behavioural intentions toward the organisations' products and services. Consumer Behaviour in Hospitality and Tourism targets to study consumers and tourists in different leisure and touristic places such as hotels, convention centres, amusement parks, national parks, and the transportation sector.

The aim of this book is to provide a broad view of novel topics and presents the current scenario in the hospitality and business arena. This edited volume has seven chapters and each chapter addresses varied themes relating to consumer behaviour, ranging from sustainable tourism, environmental issues, and green tourism to the impact of hotel online reviews using social media. It will be of great interest to researchers and scholars interested in Consumer Behaviour, Hospitality, and Tourism.

The chapters in this book were originally published as a special issue of the Journal of Global Scholars of Marketing Science.

Produktdetails

• Verlag: Routledge / Taylor & Francis
• Seitenzahl: 142
• Englisch
• Abmessung: 11mm x 174mm x 246mm
• Gewicht: 420g
• ISBN-13: 9781032019345
• Artikelnr.: 62225129

Rezensionen

"I found the book interesting to read. I learned many different tourism practices, especially the topic of green marketing and recycling behaviour on vacation. The book is a much-awaited contribution complied with contemporary issues that offer updated knowledge in the area of consumer behaviour. It offers a variety of cutting edge and current topics while exploring relevant practical examples supported by sound theoretical contributions and critical debates. I recommend this book and believe it is a key reference for researchers, lecturers, and students, and it is also an essential read for others keen to learn more about consumer behaviour in tourism."

- Xiang Ying, MEI, PhD, Inland Norway University of

Applied Sciences, Norway

"The book covers several pertinent topics that are attracting important attention in the field of consumer behaviour in tourism, ranging from assessment of performance, guest hospitality assessment, brand identification, green marketing, local community engagement, and recycling behaviour. The title appears quite interesting and enabling learners to have insights into different facets of consumer behaviour of hospitality and tourism."

- Sari Lenggogeni, PhD, Universitas, Andalas, Indonesia

"Consumer Behaviour in Hospitality and Tourism is a concerted collection of studies featuring strategies and tips to better engage the community as consumers, predict customer brand trust, evaluate official destination websites, implement green hotel practices, increase positive sentiment reviews for hotels, improve consumer recycling behaviours during vacations, and measure visitor satisfaction from ecotourism experiences. The book editors, Saurabh K. Dixit, Kuan-Huei Lee, and Poh Theng Loo, have highlighted interesting hospitality and tourism cases, including how one tourism site became the cleanest village in Asia!"

- Catheryn Khoo-Lattimore, PhD, Multi-award-winning Tourism Researcher and Consultant to the UNWTO