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When I first became interested in tourism, I was still in the first year of secondary school. At the time, I decided to take the entrance exam to a college, which I was successful at, but because I hadn't finished school yet, I ended up not enrolling at the college. Some time later, when the Tourism programme was created at the Federal University of Sergipe, I decided to take the entrance exam once again and was successful. During my time at university, I was able to experience unforgettable moments of great learning, achievements, fun and experiences that contributed to my development not only as a professional but also as a human being. In this book, I'll tell you a little about the process of working in the events sector within a hotel, and how it relates to the client, whom I'll treat as a consumer.