Joshua Sperber

Consumer Management in the Internet Age

How Customers Became Managers in the Modern Workplace

• Gebundenes Buch

Produktbeschreibung

This book analyzes online consumer management, a practice in which customers monitor, report on, and discipline workers through posting online reviews. Through examining reviewer communities, the author analyzes the ways in which our need for collective purpose is increasingly transformed into profit production under modern capitalism.

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Produktdetails

• Verlag: Globe Pequot Publishing Group Inc/Bloomsbury
• Seitenzahl: 144
• Erscheinungstermin: 27. Februar 2019
• Englisch
• Abmessung: 235mm x 157mm x 13mm
• Gewicht: 372g
• ISBN-13: 9781498592215
• ISBN-10: 149859221X
• Artikelnr.: 54809405

Autorenporträt

Joshua Sperber is assistant professor of political science and history at Averett University.

Inhaltsangabe

Introduction: We're All Managers Now (and We're Doing It for Free) Chapter
1: How the Consumer Was Invented (and Is Being Reinvented): A Brief History
of the Consumer Chapter 2: Yelp: Working for Pleasure (and to Make Others
Rich) Chapter 3: Rate My Professors: A's (and Debt) for Everyone! Chapter
4: Conclusion