Joshua Sperber

Consumer Management in the Internet Age

How Customers Became Managers in the Modern Workplace

• Broschiertes Buch

Produktbeschreibung

This book analyzes online consumer management, a practice in which customers monitor, report on, and discipline workers through posting online reviews. Through examining reviewer communities, the author analyzes the ways in which our need for collective purpose is increasingly transformed into profit production under modern capitalism.

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Produktdetails

• Verlag: Lexington Books
• Seitenzahl: 144
• Erscheinungstermin: 2. Juli 2021
• Englisch
• Abmessung: 229mm x 152mm x 8mm
• Gewicht: 220g
• ISBN-13: 9781498592239
• ISBN-10: 1498592236
• Artikelnr.: 60976905

Autorenporträt

By Joshua Sperber

Inhaltsangabe

Introduction: We're All Managers Now (and We're Doing It for Free)
Chapter 1: How the Consumer Was Invented (and Is Being Reinvented): A Brief
History of the Consumer
Chapter 2: Yelp: Working for Pleasure (and to Make Others Rich)
Chapter 3: Rate My Professors: A's (and Debt) for Everyone!
Chapter 4: Conclusion