Consumers' Perception of Nigeria's Health Insurance Scheme - Oparah, Promise Chika
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The Nigeria's National Health Insurance Scheme failed to achieve universal health coverage in 2015 due to many challenges including poor service quality of the healthcare providers. This book recommends service quality dimensions that can help healthcare service providers to meet the expectations of their enrollees (consumers). To provide a balanced view, this book presented service quality measurement from both the perspectives of consumers and that of the service providers.

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Produktbeschreibung
The Nigeria's National Health Insurance Scheme failed to achieve universal health coverage in 2015 due to many challenges including poor service quality of the healthcare providers. This book recommends service quality dimensions that can help healthcare service providers to meet the expectations of their enrollees (consumers). To provide a balanced view, this book presented service quality measurement from both the perspectives of consumers and that of the service providers.
Autorenporträt
Dr. Promise Chika Oparah,a Senior Lecturer in the Department of Marketing,Nnamdi Azikiwe University, Awka, Anambra State, received his bachelor and master's degrees at Abia State University, Uturu, both in Marketing. He obtained PhD in Marketing at Ebonyi State University, Abakaliki, Nigeria. He is published in many journal articles.