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Conversation Skills: For The Ultimate Professional is the second in the Master Sales Manual series of books. A no non-sense and direct approach to the psychology of conversation, with over one hundred tips to improve your conversation skills, your relationships, and your life. Learn how to to say the right thing in the right way at the right time... Or not say anything at all. Gain a detailed understanding of communication skills. Learn how communication errors occur and how to avoid them. Capture your listener's attention. Create rapport and build relationships. And make your conversations more interesting.