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Design, develop, and deploy human-like AI solutions that chat with your customers, solve their problems, and streamline your support services. In Conversational AI, you will learn how to: * Pick the right AI assistant type and channel for your needs * Write dialog with intentional tone and specificity * Train your AI's classifier from the ground up * Create question-and-direct-response AI assistants * Design and optimize a process flow for web and voice * Test your assistant's accuracy and plan out improvements Conversational AI: Chatbots that work teaches you to create the kind of AI-enabled assistants that are revolutionizing the customer service industry. You'll learn to build effective conversational AI that can automate common inquiries and easily address your customers' most common problems. This engaging and entertaining book delivers the essential technical and creative skills for designing successful AI solutions, from coding process flows and training machine learning, to improving your written dialog.