Judith E. Glaser

Conversational Intelligence

How Great Leaders Build Trust and Get Extraordinary Results

• Gebundenes Buch

Produktbeschreibung

The key to success in life and business is to become a master at Conversational Intelligence. Judith Glaser presents a framework for knowing what kind of conversations trigger the lower, more primitive brain; and what activates higher-level intelligences such as trust, integrity, empathy, and good judgment.

Produktdetails

• Verlag: Taylor & Francis Inc
• Seitenzahl: 256
• Erscheinungstermin: 1. Oktober 2013
• Englisch
• Abmessung: 238mm x 161mm x 25mm
• Gewicht: 504g
• ISBN-13: 9781937134679
• ISBN-10: 1937134679
• Artikelnr.: 38085754

Inhaltsangabe

Introduction
Part I
1. What We Can Learn from OUr Worst Conversations
2. When We Lose Trust, We Lose Our Voice
3. Moving from Distrust to Trust
Part II
4. Challenges of Navigating the Conversational Highway
5. Harvesting Conversational Intelligence Using the Wisdome of Our Five Brains
6. Bringing Conversations to Life
7. Priming for Level III Conversations
8. Conversational Agility: Reframing, Refocusing, Redirecting
9. A Toolkit for Level III Conversations
Part III
10. Leading with Trust: Laying the Foundation for Level III Interactions
11. Teaming Up Through Conversational Intelligence
12. Changing the Game Through Conversational Intelligence