The key to success in life and business is to become a master at Conversational Intelligence. Judith Glaser presents a framework for knowing what kind of conversations trigger the lower, more primitive brain; and what activates higher-level intelligences such as trust, integrity, empathy, and good judgment.
The key to success in life and business is to become a master at Conversational Intelligence. Judith Glaser presents a framework for knowing what kind of conversations trigger the lower, more primitive brain; and what activates higher-level intelligences such as trust, integrity, empathy, and good judgment.
Introduction Part I 1. What We Can Learn from OUr Worst Conversations 2. When We Lose Trust, We Lose Our Voice 3. Moving from Distrust to Trust Part II 4. Challenges of Navigating the Conversational Highway 5. Harvesting Conversational Intelligence Using the Wisdome of Our Five Brains 6. Bringing Conversations to Life 7. Priming for Level III Conversations 8. Conversational Agility: Reframing, Refocusing, Redirecting 9. A Toolkit for Level III Conversations Part III 10. Leading with Trust: Laying the Foundation for Level III Interactions 11. Teaming Up Through Conversational Intelligence 12. Changing the Game Through Conversational Intelligence
Introduction Part I 1. What We Can Learn from OUr Worst Conversations 2. When We Lose Trust, We Lose Our Voice 3. Moving from Distrust to Trust Part II 4. Challenges of Navigating the Conversational Highway 5. Harvesting Conversational Intelligence Using the Wisdome of Our Five Brains 6. Bringing Conversations to Life 7. Priming for Level III Conversations 8. Conversational Agility: Reframing, Refocusing, Redirecting 9. A Toolkit for Level III Conversations Part III 10. Leading with Trust: Laying the Foundation for Level III Interactions 11. Teaming Up Through Conversational Intelligence 12. Changing the Game Through Conversational Intelligence
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