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US and European quality awards both contain business effectiveness measures that assess the success of organizations against financial and non-financial attributes. This text addresses the rapidly growing need for assistance to organizations in their self-application of the measures.

Produktbeschreibung
US and European quality awards both contain business effectiveness measures that assess the success of organizations against financial and non-financial attributes. This text addresses the rapidly growing need for assistance to organizations in their self-application of the measures.
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