Jennifer Bussell is an Assistant Professor of Public Affairs in the Lyndon B. Johnson School of Public Affairs at the University of Texas, Austin. Her research focuses on comparative politics, the political economy of development, and technology policy and has appeared in journals including Comparative Political Studies, International Studies Quarterly and Studies in Comparative International Development. She received a PhD in political science from the University of California, Berkeley, in 2009.
Preface and acknowledgments
1. Introduction
2. The politics of reform in the digital age
3. Do reforms affect the quality of services?
4. Timing of reform: policy initiation in the Indian states
5. Scope of reform I: patterns of policy implementation
6. Scope of reform II: coalition governments
7. Scale and management of reform: from 'petty' to 'grand' corruption
8. Technology-enabled administrative reform in cross-national perspective
9. Conclusion.
