Creating Citizen-Consumers - Clarke, John H.;Newman, Janet E;Smith, Nick
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`This is an illuminating and topical study, which skilfully blends together theoretical and empirical analysis in search of the "citizen-consumer". It should become a key text for all with an interest in public service reform and the "choice" agenda, as well as consumerism and citizenship' - Ruth Lister, Professor of Social Policy, University of Loughborough
Political, popular and academic debates have swirled around the notion of the citizen as a consumer of public services, with public service reform increasingly geared towards a consumer society. This innovative book draws on original…mehr

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Produktbeschreibung
`This is an illuminating and topical study, which skilfully blends together theoretical and empirical analysis in search of the "citizen-consumer". It should become a key text for all with an interest in public service reform and the "choice" agenda, as well as consumerism and citizenship' - Ruth Lister, Professor of Social Policy, University of Loughborough

Political, popular and academic debates have swirled around the notion of the citizen as a consumer of public services, with public service reform increasingly geared towards a consumer society. This innovative book draws on original research with those people in the front-line of the reforms - staff, managers and users of public services - to explore their responses to this turn to consumerism.

Creating Citizen-Consumers explores a range of theoretical, political, policy and practice issues that arise in the shift towards consumerism. It draws on recent controversies about choice to examine the tensions of modernising public services to meet the demands of a consumer society. The book offers a fresh and challenging understanding of the relationships between people and services, and argues for a model based on interdependence, respect and partnership rather than choice.

This original book makes a distinctive contribution to debates about the future of public services. It will be of interest to those studying social policy, cultural studies, public administration and management across the social sciences, as well as for those working in public services.

John Clarke is a Professor of Social Policy at the Open University. Janet Newman is a Professor of Social Policy at the Open University. Nick Smith is a Research Officer in the Personal Social Services Research Unit at the University of Kent. Elizabeth Vidler is a Project Officer in the Faculty of Social Sciences at the Open University. Louise Westmarland is a Lecturer in Criminology at the Open University.
Autorenporträt
John V. Clarke was born on September 10, 1950, in Seattle, Washington. He grew up on his parents' lakeside property on Mercer Island with his four brothers and one sister. He graduated with a teaching degree from Western Washington State University in Bellingham, where he was impacted by the charismatic Christian movement of the day. In 1970, John married his teenage sweetheart, Lyza, and moved to White Rock, British Columbia, in Canada, in order to work with youth. There they started an outreach coffeehouse on the White Rock beach and eventually led their following of young people into a local nondenominational congregation.At that time, John's vocation took a turn from teaching to pastoring. For the next thirty-five years, John and Lyza raised their family of four children and served as ministers at White Rock Christian Fellowship. After following this vocational calling for such an extended period, their life took another radical turn when they became coastal skippers operating a charter business called Pacific Encounters on a large classic sailboat. This late-in-life transition is the subject of this, his latest book, inspired by the theme of daring to go outside our comfort zones and embracing the adventures life still has for us.John and Lyza still live in White Rock by the sea, spending winters in their beachside condo and summers on their sailboat, Porpoise, running sailing charters with people from all over the globe. Their four children and seven grandchildren also join them regularly to cruise the pristine wilderness of the Inside Passage.