Creative Management of Small Public Libraries in the 21st Century is an anthology on small public libraries as centers of communities serving populations under 25,000. The book details strategies and methods for providing top-notch customer service while moving beyond customer service to the creation of meaningful customer relationships.
Creative Management of Small Public Libraries in the 21st Century is an anthology on small public libraries as centers of communities serving populations under 25,000. The book details strategies and methods for providing top-notch customer service while moving beyond customer service to the creation of meaningful customer relationships.Hinweis: Dieser Artikel kann nur an eine deutsche Lieferadresse ausgeliefert werden.
Carol Smallwood received a MLS from Western Michigan University, MA in History from Eastern Michigan University. Librarians as Community Partners: an Outreach Handbook; Bringing the Arts into the Library are recent ALA anthologies. Others are: Women on Poetry: Writing, Revising, Publishing and Teaching (McFarland, 2012); Marketing Your Library (McFarland, 2012); Library Services for Multicultural Patrons: Strategies to Encourage Library Use (Scarecrow Press, 2013). Her library experience includes school, public, academic, special, as well as administration and being a library systems consultant.
Inhaltsangabe
Foreword Preface Acknowledgments Part I Staff Chapter 1 Attitudes Padma Polepeddi Chapter 2 Employee Energy=Motivate Connect 2 Empower (E=MC2) Amanda D. McKay Biarkis and Johnna Schultz Chapter 3 Staff Evaluations Padma Polepeddi Chapter 4 Succession Planning Strategies for Small Public Libraries Karen Harrison Dyck Part II Programming Chapter 5 Cultivating Conversation, Memory & Self-Awareness: Women & Libraries Post-Retirement Joanna Kluever, Wayne Finley Chapter 6 Patron Facilitated Programming Shawn D. Walsh and Melanie A. Lyttle Chapter 7 Programming: Helping the Community Learn More About Itself Judith Wines Chapter 8 Successful Adult Programming Using Local Resources Diana Stirling Part III Management Chapter 9 Building a Dynamic System for Relevant Statistical Analysis Joshua K. Johnson Chapter 10 Collection Management in Small Public Libraries Brady A. Clemens Chapter 11 Establishing an Inviting Atmosphere Through Library Displays Cynthia Harbeson Chapter 12 The Helping Hands of Boomers in Friends of the Library Groups Kim Becnel and LouAnn Morehouse Chapter 13 Making an Inviting Library Atmosphere Jan Burns Chapter 14 When Small Means Really Small Joy Worland Part IV Technology Chapter 15 E-reading in Rural Libraries: A Guide to Effective Support David Robinson Chapter 16 Facebook Classes for Older Patrons Sarah Kaufman Chapter 17 Preserving Your Community's Memories: Developing Librarians for Digital Preservation Vanessa Neblett and Shane Roopnarine Chapter 18 Search Engine Optimization (SEO) and Library Web Content Lauren Magnuson Chapter 19 Seniors in Cyberspace RoseAleta Laurell Part V Networking Chapter 20 Celebrating Creative Achievements: Facilitating Networking, Learning, and Camaraderie Sharon Miller Chapter 21 Supporting Success: Thinking Outside the Box via In-State Sister Libraries April Ritchie Part VI Fundraising Chapter 22 Beyond the Book Sale: Creative Fundraising for Your Small Public Library Portia Kapraun Chapter 23 Fundraising: Filling the Gap Without Grants Judith Wines Chapter 24 Grantsmanship Methods and Strategies for Rural and Small-Town Librarians Dwight McInvaill Chapter 25 Programming Turned Fundraisers from a Library Board Trustee Member/Librarian Perspective Linda Burkey Wade Part VII User Services Chapter 26 The After School Café Amy White Chapter 27 Instructional Design and the Public Librarian Melissa Cornwell Chapter 28 Library Services for Users in their 20s & 30s Samantha C. Helmick Chapter 29 Market Research: a Vital Tool for the Survival of Public Libraries Brian A. Reynolds Chapter 30 Simple Strategies for Improving the User Experience with the Library Website Teri Oaks Gallaway and James B. Hobbs Chapter 31 A Tree Without Roots Cannot Grow: Creative Outreach to African-American Genealogical Patrons Nancy Richey Chapter 32 We Started a Festival: The Halloween Costume Collection Amy White Index About the Contributors
Foreword Preface Acknowledgments Part I Staff Chapter 1 Attitudes Padma Polepeddi Chapter 2 Employee Energy=Motivate Connect 2 Empower (E=MC2) Amanda D. McKay Biarkis and Johnna Schultz Chapter 3 Staff Evaluations Padma Polepeddi Chapter 4 Succession Planning Strategies for Small Public Libraries Karen Harrison Dyck Part II Programming Chapter 5 Cultivating Conversation, Memory & Self-Awareness: Women & Libraries Post-Retirement Joanna Kluever, Wayne Finley Chapter 6 Patron Facilitated Programming Shawn D. Walsh and Melanie A. Lyttle Chapter 7 Programming: Helping the Community Learn More About Itself Judith Wines Chapter 8 Successful Adult Programming Using Local Resources Diana Stirling Part III Management Chapter 9 Building a Dynamic System for Relevant Statistical Analysis Joshua K. Johnson Chapter 10 Collection Management in Small Public Libraries Brady A. Clemens Chapter 11 Establishing an Inviting Atmosphere Through Library Displays Cynthia Harbeson Chapter 12 The Helping Hands of Boomers in Friends of the Library Groups Kim Becnel and LouAnn Morehouse Chapter 13 Making an Inviting Library Atmosphere Jan Burns Chapter 14 When Small Means Really Small Joy Worland Part IV Technology Chapter 15 E-reading in Rural Libraries: A Guide to Effective Support David Robinson Chapter 16 Facebook Classes for Older Patrons Sarah Kaufman Chapter 17 Preserving Your Community's Memories: Developing Librarians for Digital Preservation Vanessa Neblett and Shane Roopnarine Chapter 18 Search Engine Optimization (SEO) and Library Web Content Lauren Magnuson Chapter 19 Seniors in Cyberspace RoseAleta Laurell Part V Networking Chapter 20 Celebrating Creative Achievements: Facilitating Networking, Learning, and Camaraderie Sharon Miller Chapter 21 Supporting Success: Thinking Outside the Box via In-State Sister Libraries April Ritchie Part VI Fundraising Chapter 22 Beyond the Book Sale: Creative Fundraising for Your Small Public Library Portia Kapraun Chapter 23 Fundraising: Filling the Gap Without Grants Judith Wines Chapter 24 Grantsmanship Methods and Strategies for Rural and Small-Town Librarians Dwight McInvaill Chapter 25 Programming Turned Fundraisers from a Library Board Trustee Member/Librarian Perspective Linda Burkey Wade Part VII User Services Chapter 26 The After School Café Amy White Chapter 27 Instructional Design and the Public Librarian Melissa Cornwell Chapter 28 Library Services for Users in their 20s & 30s Samantha C. Helmick Chapter 29 Market Research: a Vital Tool for the Survival of Public Libraries Brian A. Reynolds Chapter 30 Simple Strategies for Improving the User Experience with the Library Website Teri Oaks Gallaway and James B. Hobbs Chapter 31 A Tree Without Roots Cannot Grow: Creative Outreach to African-American Genealogical Patrons Nancy Richey Chapter 32 We Started a Festival: The Halloween Costume Collection Amy White Index About the Contributors
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