Crisis Communication: A Commanders Guide to Effective Crisis Communication
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This research paper is a review of Air Force crisis communication training forcommanders. As the primary spokesperson for their organization, commanders mustknow how to communicate during a crisis. This leads to the research question. Howdoes the Air Force prepare commanders to communicate during a crisis and are theyusing effective crisis communication techniques.The methodology is a review of crisis and crisis communication literature to develop a working definition of a crisis and crisis communication. The Air Force s MediaTraining program and training techniques are also reviewed to identi...
This research paper is a review of Air Force crisis communication training for
commanders. As the primary spokesperson for their organization, commanders must
know how to communicate during a crisis. This leads to the research question. How
does the Air Force prepare commanders to communicate during a crisis and are they
using effective crisis communication techniques.
The methodology is a review of crisis and crisis communication literature to develop a working definition of a crisis and crisis communication. The Air Force s Media
Training program and training techniques are also reviewed to identify and describe effective crisis techniques. The crisis communication training program or a civilian crisis
communication firm, Wilson Group Communications, is also reviewed. This comparison will provide information to help determine the effectiveness of the Air Force training
program compared to a civilian organization. The comparisons identified common crisis communication techniques and provide information for a commanders guide.
commanders. As the primary spokesperson for their organization, commanders must
know how to communicate during a crisis. This leads to the research question. How
does the Air Force prepare commanders to communicate during a crisis and are they
using effective crisis communication techniques.
The methodology is a review of crisis and crisis communication literature to develop a working definition of a crisis and crisis communication. The Air Force s Media
Training program and training techniques are also reviewed to identify and describe effective crisis techniques. The crisis communication training program or a civilian crisis
communication firm, Wilson Group Communications, is also reviewed. This comparison will provide information to help determine the effectiveness of the Air Force training
program compared to a civilian organization. The comparisons identified common crisis communication techniques and provide information for a commanders guide.
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