Crisis Communication

Herausgeber: Coombs, Timothy

• Broschiertes Buch

Produktbeschreibung

Crisis communication is a rapidly evolving field which is producing an increasing amount of research globally. The study of crisis communication is of interest to scholars and researchers from across the board of disciplines; such as in public relations, corporate communication, organizational communication, health communication, rhetoric, marketing, and information sciences. Because communication is instrumental to all phases of a crisis, the term captures a broad range of aspects: pre-crisis, the crisis response, and post-crisis. For the first time, the most influential papers on this multidisciplinary and complex topic have been brought together in this 4-volume major work, which also includes an introductory chapter to the work, written by editor Timothy Coombs. Volume One: Origins of Crisis Communication Volume Two: Theory Development in Crisis Communication Volume Three: Crisis Communication Connects with Other Strategic Communication Fields Volume Four: Crisis Communication Evolves: Digital Channels, Globalization, and Critiques

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Produktdetails

• Verlag: Sage Publications
• Four-Volume Set edition
• Seitenzahl: 1536
• Erscheinungstermin: 27. Dezember 2013
• Englisch
• Abmessung: 249mm x 173mm x 117mm
• Gewicht: 2980g
• ISBN-13: 9781446276075
• ISBN-10: 1446276074
• Artikelnr.: 39185458

Inhaltsangabe

VOLUME ONE: ORIGINS OF CRISIS COMMUNICATION RHETORICAL ORIGINS OF CRISIS COMMUNICATION Overview to Crisis Communication Crisis Communication - W. Timothy Coombs A Developing Field Crisis Communication - William Crandall, John Parnell and John Spillan Crisis Communication - W. Timothy Coombs CORPORATION APOLOGIA CBS versus Mobil Oil - G. Dionisopolous and S. Vibbert Charges of Creative Book-Keeping in 1979 Apologies and Public Relations Crises at Chrysler, Toshiba and Volvo - Keith Hearit Corporate Apologia - Keith Hearit When an Organization Speaks in Defense of Itself Corporate Publics and Rhetorical Strategies - Richard Ice The Case of Union Carbide
s Bhopal Crisis Treachery by Any Other Name - Jeffrey Hobbs A Case Study of the Toshiba Public Relations Crisis IMAGE RESTORATION Image Restoration Theory - William Benoit A Theory of Image Restoration - William Benoit A Critical Analysis of USAir
s Image Repair Discourse - William Benoit and Anne Czerwinski IMPRESSION MANAGEMENT Legitimation Endeavors - Maria Watkins Allen and Rachel Caillouet Impression Management Strategies Used by an Organization in Crisis Managing Organizational Legitimacy - Joseph Massey Communication Strategies for Organizations in Crisis FOCUSING EVENT ValuJet fFight 592 - D. Fishman Crisis Communication Theory Blended and Extended WIDER VIEW OF STRATEGY Communicating through Crisis - David Sturges A Strategy for Organizational Survival Crisis Communication Strategies in the Media Coverage of Chemical Accidents - J. Sherry Holladay Crisis Situations, Communication Strategies and Media Coverage - Yi-Hui Huang A Multicase Study Revisiting the Communicative Response Model Communications Strategies in Crisis - Patrick Lagadec Communicating in a Crisis - Valerie Noel Choosing the Right Vehicle Communicating with Stakeholders during a Crisis - Keri Stephens, Patty Callish Malone and Christine Bailey Evaluating Message Strategies MARKETING TIES TO CRISIS COMMUNICATION Consumer Reaction to Negative Publicity - Dwane Dean Effects of Corporate Reputation, Response and Responsibility for a Crisis Event Further Information on Consumer Perceptions of Product Recalls - John Mowen Corporate Social Responsibility and Consumers
Attributions and Brand Evaluations in a Product-Harm Crisis - Jill Klein and Niraj Dawar VOLUME TWO: THEORY DEVELOPMENT IN CRISIS COMMUNICATION CONTINGENCY THEORY Making Sense in Crisis Communication - Yan Jin How publics
Crisis Appraisals Influence Their Negative Emotions, Coping Strategy Preferences and Crisis Response Acceptance Emotions Matter in Crisis - Hyo Kim and Glen Cameron The Role of Anger and Sadness in the Public
s Response to Crisis News Framing and Corporate Crisis Response The Effects of Threat Type and Duration on Public Relations Practitioner
s Cognitive, Affective and Conative Responses to Crisis Situations - Yan Jin and Glen Cameron Integrated Crisis Mapping - Yan Jin , Augustine Pang and Glen Cameron Towards a Publics-Based, Emotion-Driven Conceptualization in Crisis Communication SITUATIONAL CRISIS COMMUNICATION THEORY Choosing the Right Words - W. Timothy Coombs The Development of Guidelines for the Selection of the
Appropriate
Crisis Response Strategies Restoring Reputations in Times of Crisis - An-Sofie Claeys, Veolien Cauberghe and Patrick Vyncke An Experimental Study of the Situational Crisis Communication Theory and the Moderating Effects of Locus of Control Helping Crisis Managers Protect Reputational Assets - W. Timothy Coombs and J. Sherry Holladay Initial Tests of the Situational Crisis Communication Theory The Negative Communication Dynamic - W. Timothy Coombs and J. Sherry Holladay Exploring the Impact of Stakeholder Affect on Behavioral Intentions An Empirical Analysis of Image Restoration - Timothy Coombs and Lainen Schmidt Texacös Racism Crisis Stakeholder Attributions in Crises - Andreas Schwarz The Effects of Co-Variation Information and Attributional Inferences on Organizational Reputation Message Strategies and Forgiveness during Crises - Bitt Beach Moon and Yunna Rheem Effects of Causal Attributions and Apology Appeal Types on Forgiveness Situational Crisis Communication Theory - W. Timothy Coombs RHETORICAL ARENA Apologizing in a Globalizing World: Crisis Communication and Apologetic Ethics - Finn Frandsen and Winni Johansen DISCOURSE OF RENEWAL Effective Crisis Management through Established Stakeholder Relationships - Robert Ulmer Malden Mills as a Case Study Expanding the Parameters of Crisis Communication - Matthew Seeger, Timothy Sellnow and Robert Ulmer From Chaos to Renewal COMPLEXITY Symmetry, Contingency, Complexity - Priscilla Murphy Accommodating Uncertainty in Public Relations Theory PRACTITIONER FOCUS How Do the News Media Frame Crisis? A Content Analysis of Crisis News Coverage - Seon-Kyoung An and Karla Gower Stormy Weather - Laura Arpan and Donnalyn Pompper Testing
Stealing Thunder
as a Crisis Communication Strategy to Improve Communication Flow between Organizations and Journalists Crisis Response and Crisis Timing Strategies - An-Sofie Claeys and Verolien Cauberghe Two Sides of the Same Coin Crisis Planning and Preparation in the Unites States Tourism Industry - Lori Pennington-Gray et al The Role of Human Resource Development Competencies in Facilitating Effective Crisis Communication - Anne Reilly Public Relations and Crisis Communication - Matthew Seeger, Timothy Sellnow and Robert Ulmer Organizing and Chaos VOLUME THREE: CRISIS COMMUNICATION CONNECTS WITH OTHER STRATEGIC COMMUNICATION FIELDS ISSUES MANAGEMENT An Integrated Symmetrical Model for Crisis Communications Management - Alfonso González-Herrero and Cornelius Pratt Issue Management as a Post-Crisis Discipline - Tony Jaques Identifying and Responding to Issue Impacts beyond the Crisis Issue Management and Crisis Management - Tony Jaques An Integrated, Non-Linear, Relational Construct Issues Management and Crisis Communication - Robert Heath Preparing for the Worst Anticipatory Model of Crisis Management - Bolanle Olaniran and David Williams RISK COMMUNICATION Anticipating or Precipitating Crisis? Health Agencies May Not Be Heeding Best Practice Advice in Avian Flu Press Releases - Elizabeth Johnson Avery and Sora Kim Effective Communication during an Influenza Pandemic - Barbara Reynolds and Sandra Crouse Quinn The Value of Using a Crisis and Emergency Risk Communication Framework Crisis and Emergency Risk Communication in a Pandemic - Sandra Crouse Quinn A Model for Building Capacity and Resilience of Minority Communities Toward a Synthesis Model of Crisis Communication in the Public Sector - J. Suzanne Horsley and Randolph Barker An Initial Investigation Crisis and Risk Approaches to Emergency Management Planning and Communication - Robert Heath, Jaesub Lee and Lan Ni The Role of Similarity and Sensitivity Strategic Risk Communication - Michael Palenchar and Robert Heath Adding Value to Society REPUTATION MANAGEMENT AND CORPORATE SOCIAL RESPONSIBILITY Agenda-Setting Effects of Business News on the Public
s Image and Opinions about Major Corporations - Craig Carroll and Maxwell McCombs Protecting Organization Reputations during a Crisis - W. Timothy Coombs The Development and Application of Situational Crisis Communication Theory Sustainability - W. Timothy Coombs A New and Complex
Challenge
for Crisis Managers Unpacking the Halo Effect - W. Timothy Coombs and J. Sherry Holladay Reputation and Crisis Management Media Reputation as a Strategic Resource - David Deephouse An Integration of Mass Communication and Resource-Based Theories Effects of Apologies and Crisis Responsibility on Corporate and Spokesperson Reputation - Joost Verhoeven et al CRISIS LEADERSHIP Linking Crisis Management and Leadership Competencies - Lynn Perry Wooten and Erika Hayes James The Role of Human Resource Development VOLUME FOUR: CRISIS COMMUNICATION EVOLVES: DIGITAL CHANNELS, GLOBALIZATION AND CRITIQUES DIGITAL CHANNELS Websites Internet-Based Communication in Crisis Management - Danielle Perry, Maureen Taylor and Marya Doerfel The Diffusion of Traditional and New Media Tactics in Crisis Communication - Maureen Taylor and Danielle Perry SOCIAL MEDIA Intention to Comply with Crisis Communicated via Social Media - Karen Freberg Is the Medium the Message? Perceptions of and Reactions to Crisis Communication via Twitter, Blogs and Traditional Media - Friederike Schultz, Sonja Utz and Anja Goritz How Public Use Social Media to Respond to Blame Games in Crisis Communication - Andreas Schwarz The Love Parade Tragedy in Duisburg, 2010 Effects of Narratives, Openness to Dialogic Communication and Credibility on Engagement in Crisis Communication through Organizational Blogs - Sung-Un Yang, Minjeong Kang and Philip Johnson Crisis in a Networked World - Leysia Palen et al Features of Computer-Mediated Communication in the April 16, 2007, Virginia Tech Event Examining the Role of Social Media in Effective Crisis Management - Yan Jin, Brooke Fisher Liu and Lucinda Austin The Effects of Crisis Origin, Information Form and Source of Publics
Crisis Response PARACRISIS The Paracrisis - W. Timothy Coombs and J. Sherry Holladay The Challenges Created by Publicly Managing Crisis Prevention Paracrisis - W. Timothy Coombs GLOBALIZATION AND CRISIS COMMUNICATION When in Rome? The Effects of Spokesperson Ethnicity on Audience Evaluation of Crisis Communication - Laura Arpan Six Years and Counting - Falguni Sen and William Egelhoff Leaning from Crisis Management at Bhopal Crisis Communication as a Multilevel Game - Kristina Lindholm and Eva-Karin Olsson The Muhammad Cartoons from a Crisis Diplomacy Perspective After the Tsunami - Nigel Jackson Crisis Communication in Finland and Sweden Crisis Communicative Strategies in Taiwan - Yi-Hui Huang, Ying-Hsuan Lin and Shih-Hsin Su Category, Continuum and Cultural Implication Audience-Oriented Approach to Crisis Communication - Betty Kaman Lee A Study of Hong Kong Consumers
Evaluations of an Organizational Crisis Flying Different Skies - M. Pinsdorff How Cultures Respond to Airline Disaster CRITICAL VIEWS OF CRISIS COMMUNICATION Liability Means Never Being Able to Say You
re Sorry - Lisa Tyler Corporate Guilt, Legal Constraints and Defensiveness in Corporate Communication What Is a Public Relations
Crisis
? Refocusing Crisis Research - M. Kent