Crisis Management in the Tourism Industry

Beating the Odds?
Herausgeber: Hosie, Peter; Pforr, Christof

• Gebundenes Buch

Produktbeschreibung

An important challenge facing tourism is the anticipation of the threat of crises precipitated by natural and people-made catastrophes, and being adequately prepared for them. Despite an increase in research on this issue there is still a considerable lack of clarity on the impacts of crises on the tourism industry. Illustrated by a range of international case studies, this book provides a systematic and conceptual approach to questions such as how tourism businesses prepare for and react to crisis, which measures are taken and what impact they have, and which strategies can be employed to overcome them. By discussing, analyzing and synthesizing the literature on crisis management, the authors question how business can become more proactive in preparing and dealing with crises in the tourism industry.

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Produktdetails

• Verlag: Routledge
• Seitenzahl: 270
• Erscheinungstermin: 28. Februar 2009
• Englisch
• Abmessung: 240mm x 161mm x 19mm
• Gewicht: 573g
• ISBN-13: 9780754673804
• ISBN-10: 0754673804
• Artikelnr.: 31305377

Autorenporträt

Christof Pforr, Curtin University of Technology, Australia and Peter Hosie, University of Wollongong in Dubai, UAE

Inhaltsangabe

Contents: Preface; Introduction: beating the odds?, Christof Pforr and
Peter Hosie; Part 1: Crisis management and security: strategise versus
improvise in a turbulent environment, Bella Butler; From conception to
implementation: towards a crisis management framework, Samir Ranjan
Chatterjee and Cecil Arthur Leonard Pearson; Crisis management in tourism:
a review of the emergent literature, Christof Pforr; Tourism crisis
management, knowledge management and organisational learning, Deborah
Blackman and Brent W. Ritchie; Human resource development: proactive
preparation to manage crises, Peter Hosie. Part 2: Vulnerability analysis
and sustainability in tourism: lessons from Phuket, Alan Nankervis;
Terrorism, tourism, wellbeing and sense of security: the case of Australia,
Alfred Michael Dockery; Disaster response and tourism recovery strategies
in the Maldives, Jack Carlsen; Training for crises responses: a case study
of Chinese medical professionals, Cecil Arthur Leonard Pearson and Samir
Ranjan Chatterjee; Precautions against future tsunamis: a case study of
Galle district, Sri Lanka, Acushla Felix, Ross K. Dowling and Raguragavan
Ganeshasundaram; An exploration of risk management strategies in regional
tourism businesses: the case of the Eurobodalla region, Tracey J. Dickson;
Crisis and post-crisis tourism destination recovery marketing strategies,
David Beirman; Conclusion: beating the odds!, Peter Hosie and Christof
Pforr; Index.