Dr Roger Miles researches behavioural risk and the impacts of conduct regulation. He is Head of Faculty for UK Finance's Conduct and Culture Academy, an industry-wide initiative which gathers, establishes and disseminates 'best practice' in the measurement and regulatory reporting of human-factor risks. He counsels Boards on human risk factors and uncertainty, delivers bespoke risk workshops for leadership groups in a variety of sectors, and is regularly called upon to liaise with professional groups internationally.
Inhaltsangabe
Chapter 01: A culture quest for 'better behaviour; Chapter 02: 'How regulators' 'behavioural approach' went global with culture its latest focus; Chapter 03: 'The house is on fire How regulators own research has pointed to 'culture reset'; Chapter 04: What's the big idea? (1) How conduct regulators use behavioural science; Chapter Interlude One: From poacher to gamekeeper to poacher. to scientist A supervisor's tale; Chapter 05: What's the big idea? (2) Regulators' challenge to firms framing 'purposeful culture'; Chapter 06: A 'behaviour at risk' agenda emerges Questioning purpose, lost trust and cultural coercion; Chapter 07: The new mindset and language of culture Assessing financial and non financial conduct; Chapter 08: Audit basics How the practice of culture audit differs from conventional auditing; Chapter 09: The new management reporting information (MI) for culture Part 1 Getting past the old MI; Chapter 10: The new reporting Part 2 Developing the framework from culture models to better questions and indicators; Chapter Interlude Two: Case example Culture rating in a retail bank; Chapter 11: Interventions and enforcements How regulators have responded to a 'culture crisis'; Chapter 12: Intelligence gathering versus surveillance Tried and failed methods; putting the latest research tools to work; Chapter Interlude Three: A sector wide group seeks culture 'tells' (Observing indications of good and poor conduct); Chapter 13: Putting respected research tools to work, example 1 Tools for cultural transformation Barrett Analytics; Chapter 14: Putting respected research tools to work, example 2 Using the CultureScope 'combined analytic' to deliver measurably better culture; Chapter 15: What regulators really want Wrap up and look ahead; Chapter 16: Glossary; Chapter 17: Recommended reading;
Chapter 01: A culture quest for 'better behaviour; Chapter 02: 'How regulators' 'behavioural approach' went global with culture its latest focus; Chapter 03: 'The house is on fire How regulators own research has pointed to 'culture reset'; Chapter 04: What's the big idea? (1) How conduct regulators use behavioural science; Chapter Interlude One: From poacher to gamekeeper to poacher. to scientist A supervisor's tale; Chapter 05: What's the big idea? (2) Regulators' challenge to firms framing 'purposeful culture'; Chapter 06: A 'behaviour at risk' agenda emerges Questioning purpose, lost trust and cultural coercion; Chapter 07: The new mindset and language of culture Assessing financial and non financial conduct; Chapter 08: Audit basics How the practice of culture audit differs from conventional auditing; Chapter 09: The new management reporting information (MI) for culture Part 1 Getting past the old MI; Chapter 10: The new reporting Part 2 Developing the framework from culture models to better questions and indicators; Chapter Interlude Two: Case example Culture rating in a retail bank; Chapter 11: Interventions and enforcements How regulators have responded to a 'culture crisis'; Chapter 12: Intelligence gathering versus surveillance Tried and failed methods; putting the latest research tools to work; Chapter Interlude Three: A sector wide group seeks culture 'tells' (Observing indications of good and poor conduct); Chapter 13: Putting respected research tools to work, example 1 Tools for cultural transformation Barrett Analytics; Chapter 14: Putting respected research tools to work, example 2 Using the CultureScope 'combined analytic' to deliver measurably better culture; Chapter 15: What regulators really want Wrap up and look ahead; Chapter 16: Glossary; Chapter 17: Recommended reading;
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