Culture Hacker - Green, Shane
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Culture is the collective mindset and attitude of your employees. The mindset they bring to work every day determines how they will take care of your customers, how much effort they will put into their work, and whether or not they will stay with you long term. The research from across industries is clear: when your employees are more engaged, your company is more productive and profitable--leading to better shareholder returns. Culture is no longer just a Human Resource thing, it is the most important thing in business today. Culture Hacker is the complete guide to understanding your…mehr

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Produktbeschreibung
Culture is the collective mindset and attitude of your employees. The mindset they bring to work every day determines how they will take care of your customers, how much effort they will put into their work, and whether or not they will stay with you long term. The research from across industries is clear: when your employees are more engaged, your company is more productive and profitable--leading to better shareholder returns. Culture is no longer just a Human Resource thing, it is the most important thing in business today. Culture Hacker is the complete guide to understanding your employees' mindset, designing a strategy to elevate their experience, and executing a thoughtful, "below-the-radar" culture change. Culture Hacker will improve your customer satisfaction, employee retention, and organizational performance...and that leads straight to higher profits and productivity.
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Autorenporträt
SHANE GREEN is a world-renowned keynote speaker, author, television personality, and consultant to global Fortune 500 leaders on customer experience and organizational culture. Shane draws on his foundation at The Ritz-Carlton Hotel Company and his work in multiple industries, to help clients transform customer experiences by improving employee habits and mindsets. As president and founder of SGEi, Shane leads a team of professionals who inspire iconic brands, like the NBA, Westfield, Foot Locker, Net Jets Inc., W Hotels, and BMW to reprogram their employee experiences?in order to create loyal customers and raving fans.