Customer Care Chronicles - Thompson, David
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It is a thorough manual that gives customer care representatives the skills and tactics they need to succeed under challenging circumstances. This book, which is written with clarity and insight, examines the different kinds of demanding clients that are faced in the service sector and offers helpful guidance on how to handle these encounters. The book explores the psychology of consumer behaviour through real-world examples and professional analysis, providing insightful information about the causes and triggers of challenging interactions. Every kind of customer-from irate consumers to…mehr

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Produktbeschreibung
It is a thorough manual that gives customer care representatives the skills and tactics they need to succeed under challenging circumstances. This book, which is written with clarity and insight, examines the different kinds of demanding clients that are faced in the service sector and offers helpful guidance on how to handle these encounters. The book explores the psychology of consumer behaviour through real-world examples and professional analysis, providing insightful information about the causes and triggers of challenging interactions. Every kind of customer-from irate consumers to cunning people-is thoroughly explored, giving readers a better grasp of their particular requirements and worries. The book shows how service workers can transform potentially harmful situations into chances for constructive interaction and resolution by combining professionalism, assertiveness, and empathy. Whether interacting with irritable clients or ignorant people, readers will discover how to adjust their strategy to handle every circumstance while maintaining corporate standards and policies successfully. Readers will receive practical strategies, case studies, and insightful guidance that will help them handle difficult situations with grace and confidence throughout the book. From decision-making frameworks to de-escalation tactics, each chapter provides insightful information and valuable tools that may be used right away in real-world situations. "Customer Care Chronicles: Navigating Difficult Interactions with Ease: Mastering the Art of Customer Service" is an invaluable resource for anyone working in customer-facing professions because of its approachable writing style and abundance of helpful information. Regardless of your level of experience, this book will help you improve your abilities, forge closer bonds with clients, and raise customer satisfaction and loyalty.
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Autorenporträt
Dave is an author of adult fantasy (The Furies series) as well as author of occult books about magick. David began working ritual magick back in the 1970s. He took a brief break, then used the power of this magick to create a photography career which took him to Los Angeles and work as a photographer for multiple magazines. David has studied magick in all forms, and in 2018, released a three-part magick instruction course in High Magick. Thousands of students have benefited from David's unique teaching style, making ceremonial magick accessible to everyone. This book on Goddesses is number 8 in his High Magick Series.