Customer Development of Effective Performance Indicators in Local and State Level Public Administration - Schulz, Rebekah; Sense, Andrew
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This book is the first to offer a structured process which enables public organisations and their communities to jointly develop performance indicators for the public organisation's operations, enabling communities to determine performance indicators that are highly relevant and contextually useful.

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Produktbeschreibung
This book is the first to offer a structured process which enables public organisations and their communities to jointly develop performance indicators for the public organisation's operations, enabling communities to determine performance indicators that are highly relevant and contextually useful.
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Autorenporträt
Rebekah Schulz is the Director of Community and Culture at a large local government organisation in the state of NSW, Australia. Andrew Sense is an Associate Professor within the Faculty of Business at the University of Wollongong, Australia. Matthew Pepper is a Senior Lecturer within the Faculty of Business at the University of Wollongong, Australia.