Andere Kunden interessierten sich auch für
![Customer Evaluations of Service Failure and Recovery Encounters]( "Customer Evaluations of Service Failure and Recovery Encounters")
Customer Evaluations of Service Failure and Recovery Encounters48,00 €![Perceived Justice, Service Failure Attribution, Disconfirmation and Recovery Satisfaction among Subscribers of Mobile Money Transfer Services in Kenya]( "Perceived Justice, Service Failure Attribution, Disconfirmation and Recovery Satisfaction among Subscribers of Mobile Money Transfer Services in Kenya")
Perceived Justice, Service Failure Attribution, Disconfirmation and Recovery Satisfaction among Subscribers of Mobile Money Transfer Services in Kenya52,95 €![Effect of service recovery on customer satisfaction in ethiotelecom]( "Effect of service recovery on customer satisfaction in ethiotelecom")
Effect of service recovery on customer satisfaction in ethiotelecom26,99 €![Producing experience in marketplace encounters]( "Producing experience in marketplace encounters")
Producing experience in marketplace encounters44,99 €![Antecedents of Service Recovery Performance]( "Antecedents of Service Recovery Performance")
Antecedents of Service Recovery Performance26,99 €![Brand Extension and Cognitive Style and their Impact on the Consumers' Evaluations]( "Brand Extension and Cognitive Style and their Impact on the Consumers' Evaluations")
Brand Extension and Cognitive Style and their Impact on the Consumers' Evaluations18,95 €![The effects of national stereotypes on COO-based product evaluations]( "The effects of national stereotypes on COO-based product evaluations")
The effects of national stereotypes on COO-based product evaluations38,99 €
Doctoral Thesis / Dissertation from the year 2002 in the subject Business economics - Offline Marketing and Online Marketing, grade: 1.3, University of Nottingham, language: English, abstract: Although there is a substantial literature on customer (dis)satisfaction and complaining behaviour, relatively little progress has been made in developing a theoretical understanding of how consumer evaluate a companys response to service failure and ... Die Arbeit erhielt den ITB Wissenschaftspreis 2004
Hinweis: Dieser Artikel kann nur an eine deutsche Lieferadresse ausgeliefert werden.
Hinweis: Dieser Artikel kann nur an eine deutsche Lieferadresse ausgeliefert werden.