Customer Experience 3.0 Softcover - Goodman, John
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Your customers are expecting seamless customer service experiences. You can't afford to give them anything less.

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Produktbeschreibung
Your customers are expecting seamless customer service experiences. You can't afford to give them anything less.
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Autorenporträt
John Goodman(Arlington, VA) is vice chairman of Customer Care Measurement and Consulting, and co-founder of TARP Worldwide and has managed more than 1,000 separate customer service studies sponsored by Coca-Cola USA. His clients have included Allstate, Nationwide Insurance, The Museum of Modern Art, IBM, The Mayo Health System, Hyundai, Humana, Johnson & Johnson, Merck, ServiceMaster, HP, GE Capital, Apple, Legg Mason, American Express, Neiman Marcus, Honda, US Green Building Council, Chick Fil A, and Harley Davidson.