Ken Blanchard

Customer Mania!

It's Never Too Late to Build a Customer-Focused Company

• Broschiertes Buch

Produktbeschreibung

The One Minute Manager meets Yum!, the world's largest restaurant company, in this practical guide to making superlative customer service drive your business to success.

Produktdetails

• Verlag: HarperCollins
• Seitenzahl: 208
• Erscheinungstermin: 7. November 2005
• Englisch
• Abmessung: 195mm x 128mm x 17mm
• Gewicht: 156g
• ISBN-13: 9780007210503
• ISBN-10: 0007210507
• Artikelnr.: 21754466

Autorenporträt

Ken Blanchard is the founder and Chairman of The Ken Blanchard Companies. His One Minute Manager series has sold over 18 million copies and been translated into more than 25 languages. He has also written or co-authored numerous other books, including Gung Ho!, Big Bucks! and Raving Fans.