Robert Ebo Hinson, Esi Akyere Mensah, Doreen Anyamesem Odame
Customer Service Delivery in Africa
Consumer Perceptions of Quality in Selected African Countries
50,99 €
inkl. MwSt.
Versandkostenfrei*
Versandfertig in über 4 Wochen
Melden Sie sich
hier
hier
für den Produktalarm an, um über die Verfügbarkeit des Produkts informiert zu werden.
Robert Ebo Hinson, Esi Akyere Mensah, Doreen Anyamesem Odame
Customer Service Delivery in Africa
Consumer Perceptions of Quality in Selected African Countries
- Broschiertes Buch
This book consists of seven chapters beginning with an overview detailing the importance of customer service matters to Africaâ s development and ending with a discussion of the future directions for enhanced customer service delivery in Africa.
Andere Kunden interessierten sich auch für
- Daniel D. PriorCustomer Relationship Management60,99 €
- Matthew DixonThe Jolt Effect27,99 €
- Scott McKainThe Ultimate Customer Experience: 5 Steps Everyone Must Know to Excite Your Customers, Engage Your Colleagues, and Enjoy Your Work21,99 €
- Charlie DawsonThe Customer Copernicus28,99 €
- Kevin Lund (Kevin Lund)Conversation Marketing: How to Be Relevant and Engage Your Customer by Speaking Human15,99 €
- Julie Davies (UK University College London)Leading a Business School174,99 €
- Natsuyo N. LipschutzUncover Your Message43,99 €
-
-
-
This book consists of seven chapters beginning with an overview detailing the importance of customer service matters to Africaâ s development and ending with a discussion of the future directions for enhanced customer service delivery in Africa.
Produktdetails
- Produktdetails
- Verlag: Taylor & Francis Ltd
- Seitenzahl: 110
- Erscheinungstermin: 26. Februar 2024
- Englisch
- Abmessung: 150mm x 229mm x 11mm
- Gewicht: 184g
- ISBN-13: 9781032688442
- ISBN-10: 1032688440
- Artikelnr.: 69482394
- Verlag: Taylor & Francis Ltd
- Seitenzahl: 110
- Erscheinungstermin: 26. Februar 2024
- Englisch
- Abmessung: 150mm x 229mm x 11mm
- Gewicht: 184g
- ISBN-13: 9781032688442
- ISBN-10: 1032688440
- Artikelnr.: 69482394
Robert E. Hinson is currently the Pro Vice-Chancellor at the Ghana Communication Technology, having served previously as the Deputy Vice Chancellor - Academic at the University of Kigali with additional responsibility as Interim Vice Chancellor of the same University. His main research interests lie in the academic areas of marketing and communications, information and technology management, service management, and social responsibility and sustainability management. He has 33 monographs/Edited volumes and over 150 peer reviewed journal papers/book chapters to his credit. He was ranked by the 2021 and 2022 Alper-Doger (AD) Scientific Index as the #1 African Marketing Scholar and leading business and management scholar in Ghana. His book collection can be accessed at www.robertebohinsonbooks.com Esi Akyere Mensah is a Senior Lecturer in Tourism Management with over 9 years of teaching and research experience in Ghanaian, British and Ivorian institutions. She has taught tourism and business management and sustainability courses at both undergraduate and postgraduate levels. Her research areas cover a wide range of topics, including post-COVID-19 tourism recovery, sustainability, and leadership in higher education. She is interested in the intersections of migration, development and tourism. Her research in tourism focuses on niche tourism such volunteer tourism and host guest interactions in tourism. Her papers have been published in Tourism Management Perspectives, Journal of International Migration and Integration, International Journal of Tourism Cities and Anatolia. She is currently an editorial board member of the Tourism Planning and Development Journal, a copy editor and a reviewer for tourism journals and corporate institutions. Her social media handles include https://www.linkedin.com/in/dr-esi-akyere-mensah-156bb0103 / and https://www.facebook.com/esiam). Doreen Nyarko Anyamesem Odame is the examination officer in the Department of General Studies at the Ghana Communication Technology University and she can be reached on dodame@gctu.edu.gh. Doreen's research interests lie at the intersection of African Business Management, African Developmental Issues and Public Sector Management in Africa. She is published in prestigious journals like the International Journal of Social Economics and has a forthcoming co-authored book titled "Social Media and Africa's Public Sector: Perspectives on Contemporary Issues" 'to be published by Springer in 2023.
Chapter 1
Why Customer Service Matters to Africa's Development Chapter 2
Customer Delivery During a Pandemic: Citizens and Health Workers Perceptions of State Covid
19 Interventions in Ghana Chapter 3
Customer Service in Ghana Chapter 4
Customer Experience in Higher Education Institutions: A Focus on African Universities Chapter 5
Customer Service in Egypt Customer Service in South Africa Chapter 7
Future Directions for Enhanced Customer Service Delivery in Africa
Why Customer Service Matters to Africa's Development Chapter 2
Customer Delivery During a Pandemic: Citizens and Health Workers Perceptions of State Covid
19 Interventions in Ghana Chapter 3
Customer Service in Ghana Chapter 4
Customer Experience in Higher Education Institutions: A Focus on African Universities Chapter 5
Customer Service in Egypt Customer Service in South Africa Chapter 7
Future Directions for Enhanced Customer Service Delivery in Africa
Chapter 1
Why Customer Service Matters to Africa's Development Chapter 2
Customer Delivery During a Pandemic: Citizens and Health Workers Perceptions of State Covid
19 Interventions in Ghana Chapter 3
Customer Service in Ghana Chapter 4
Customer Experience in Higher Education Institutions: A Focus on African Universities Chapter 5
Customer Service in Egypt Customer Service in South Africa Chapter 7
Future Directions for Enhanced Customer Service Delivery in Africa
Why Customer Service Matters to Africa's Development Chapter 2
Customer Delivery During a Pandemic: Citizens and Health Workers Perceptions of State Covid
19 Interventions in Ghana Chapter 3
Customer Service in Ghana Chapter 4
Customer Experience in Higher Education Institutions: A Focus on African Universities Chapter 5
Customer Service in Egypt Customer Service in South Africa Chapter 7
Future Directions for Enhanced Customer Service Delivery in Africa