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Reinforce your customer service skills! The best customer service professionals know it takes consistent focus to serve customers at the highest level. Whether you want to deliver world-class customer service or just get back to the basics, Customer Service Tip of the Week is your resource for proven tips, ideas, and techniques. Thousands of customer service professionals from all around the world read the weekly Customer Service Tip of the Week email. Now you can get more than 52 of the most popular tips all in one book. Use these tips to build rapport, exceed customer expectations, and solve tough problems. * Select tips by category, by specific challenge, or just go in order. * Each tip includes a short explanation plus practical suggestions. * Focus on one tip per week to sharpen your skills over time. Customer service leaders will find additional resources for sharing the tips with your team!