Customer Service Training - Devlin, Kimberly
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Great customer service training covers essential behaviours, service strategies, and service systems that together ensure an exceptional customer experience. Kimberly Devlin presents two-day, one-day, and half-day workshops that support trainees in any industry and environment. Each workshop introduces techniques for managing challenging customers and situations and offers opportunities to apply new skills to service interactions.

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Produktbeschreibung
Great customer service training covers essential behaviours, service strategies, and service systems that together ensure an exceptional customer experience. Kimberly Devlin presents two-day, one-day, and half-day workshops that support trainees in any industry and environment. Each workshop introduces techniques for managing challenging customers and situations and offers opportunities to apply new skills to service interactions.
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Autorenporträt
With her combined passions for effective communication and relevant workplace learning, Kimberly Devlin's focus is always on providing direct, complete, and compelling deliverables. In the training room, her focus is on supporting each learner in meeting their specific learning goals. She achieves this, in part, through engaging and interactive learning that is purpose-driven, enjoyable, and immediately applicable. As a senior professional in Employee and Organizational Development with a Masters Degree from the University of Miami, she was among the first in the industry to attain ATD's CPLP certification. Her state-of-the-industry credentials and diverse experience bring real-world examples and stories to the training room. Kimberly's experience extends to city, county, and state government agencies across the U.S. as well as working with Fortune 500 firms here and in South America. She has been a contributor to the ATD community both locally and nationally for many years, serving on boards, presenting conference sessions at ICE and ALC, and also volunteering time for ATD initiatives. You may have seen her in T&D! Now, come learn with her. Kimberly facilitates ATD's Designing Learning Certificate, Fundamentals of Training Design, Training Certificate, Training Certificate Plus, and Introduction to Training programs.