CUSTOMERS EXPECTATION AND SATISFACTION LEVELS - Madesha, Sathyapriya;p, Raghunantha
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This book discusses the degree of customer satisfaction with regard to the service offered by the Philips Motors, as well as the key areas for customers in the service delivery process that directly affect how customers perceive the overall quality of the service, even after the sale. Every customer should generally anticipate receiving occasional servicing reminders, pickup and drop-off assistance, minimal fees, etc. It also suggests that in order to keep a customer, it would be required to meet all of his expectations.

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Produktbeschreibung
This book discusses the degree of customer satisfaction with regard to the service offered by the Philips Motors, as well as the key areas for customers in the service delivery process that directly affect how customers perceive the overall quality of the service, even after the sale. Every customer should generally anticipate receiving occasional servicing reminders, pickup and drop-off assistance, minimal fees, etc. It also suggests that in order to keep a customer, it would be required to meet all of his expectations.
Autorenporträt
Prof M.Sathyapriya is an Assistant Professor at Sri Krishna Arts and Science College, Coimbatore, Tamilnadu, India with his masters degree in Corporate Secretaryship and Master of Business Administration. Her specialization is Finance. She has presented many papers in National, International Conferences and Published Books.