Donald L Kanter, Philip H Mirvis

Cynical Americans

• Gebundenes Buch

Produktbeschreibung

Provides a comprehensive analysis of cynicism in the workforce and tells how to identify and successfully combat it in organizations. Offers case studies of companies ranging from Ben and Jerry's Ice Cream to Unisys and Caterpillar Tractor to show how businesses of all types and sizes can effectively rebuild trust and restore confidence in organizational life.

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Produktdetails

• Verlag: Wiley
• Seitenzahl: 356
• Erscheinungstermin: 16. Januar 1991
• Englisch
• Abmessung: 235mm x 157mm x 25mm
• Gewicht: 731g
• ISBN-13: 9781555421502
• ISBN-10: 1555421504
• Artikelnr.: 21120341

Autorenporträt

Donald Lucky Kanter, was a former chairman of the Graduate School of Business Administration at USC and author of a 1990 book on cynicism.

Inhaltsangabe

Introduction: cynicism in American life
Part 1: Signs of cynicism
The cynical people
The cynical organization
The cynical society
Part 2: Roots of cynicism
The growth of cynicism in American industry
The failed promise of modern organization
Managerial evangelism and exploitation
Part 3: Consequences of cynicism
Profiles of today's cynics
Cynical attitudes about work, management, and organizations
Cynicism versus traditional values about work
Part 4: Remedies for cynicism
Creating work cultures that counter cynicism
Regaining trust and restoring credibility
Communicating effectively with a cynical work force
Epilogue: A basis for optimism
Appendixes
A. Composition of survey sample
B. Measures of life attitudes
C. Measures of work-related attitudes
D. Cynicism in the U.S. population
E. Cynics' profile
F. Cynics in the work force
G. Cynics' attitudes toward work
H. Predictors of attitudes toward work