Dealing with Difficult People in a Week - Salter, Brian
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Dealing with difficult people just got easier You are just seven steps away from learning to handle difficult people. Imagine knowing what makes people behave in a difficult way and being able to moderate their behaviour. Now you can. Dealing With Difficult People In A Week is a simple and straightforward guide to handling all sorts of people and behaviours, giving you everything you really need to know in just seven short chapters. From understanding behaviours, to managing conflict, you'll discover how to reduce your stress levels and operate more effectively even around difficult people.…mehr

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Produktbeschreibung
Dealing with difficult people just got easier You are just seven steps away from learning to handle difficult people. Imagine knowing what makes people behave in a difficult way and being able to moderate their behaviour. Now you can. Dealing With Difficult People In A Week is a simple and straightforward guide to handling all sorts of people and behaviours, giving you everything you really need to know in just seven short chapters. From understanding behaviours, to managing conflict, you'll discover how to reduce your stress levels and operate more effectively even around difficult people. You'll also find tips to help you put it all into action. The fastest way to get the job you want Whether you choose to read it in a week or in a single sitting, Dealing With Difficult People In A Week is your fastest route to success: - Sunday: Understanding yourself - Monday: Different styles of behaviour - Tuesday: Coping with different problem people - Wednesday: Managing conflict situations - Thursday: Basic communication skills and body language - Friday: How to say no and deal with difficult clients - Saturday: You're in control now Learn in a week, remember for a lifetime
Autorenporträt
Naomi Langford-Wood and Brian Salter are business and communication specialists, consultants and speakers on the international conference circuit. Together, they have also co-authored over 16 business books.