Dealing with Difficult People - LILLEY, Roy
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Dealing with Difficult People looks at individual behaviour, what drives it and how to cope with it. It explains how to recognize and understand difficult people and their actions as a means to resolve problematic situations and awkward issues.
A practical, accessible book, it is essential reading for managers looking to improve performance, sales people looking to win more business and for anyone who has to deal with difficult colleagues or the public.

Produktbeschreibung
Dealing with Difficult People looks at individual behaviour, what drives it and how to cope with it. It explains how to recognize and understand difficult people and their actions as a means to resolve problematic situations and awkward issues.

A practical, accessible book, it is essential reading for managers looking to improve performance, sales people looking to win more business and for anyone who has to deal with difficult colleagues or the public.
Autorenporträt
Roy Lilley is a well-known journalist who writes a regular column in Healthcare Today. He is Chairman of the Homewood NHS Trust, and along with Chief Executive (Eve Richardson), they merged the Trust with their neighbouring Community Trust, Weybourne, to create Bournewood NHS Trust.