Roy Lilley

Dealing with Difficult People

Fast, Effective Strategies for Handling Problem People

• Gebundenes Buch

Produktbeschreibung

Gain essential skills for career development with this pocket guide to handling the hardest kinds of people, including tricky customers, challenging co-workers and bad bosses.

---

Hinweis: Dieser Artikel kann nur an eine deutsche Lieferadresse ausgeliefert werden.

Produktdetails

• Creating Success
• Verlag: Kogan Page Ltd
• 4 Revised edition
• Seitenzahl: 160
• Englisch
• Abmessung: 149mm x 224mm x 16mm
• Gewicht: 400g
• ISBN-13: 9780749498795
• Artikelnr.: 54850904

Inhaltsangabe

Chapter
01: A short course in human relations; Chapter
02: The seven classic difficult types; Chapter
03: Dealing with difficult bosses; Chapter
04: Dealing with difficult colleagues; Chapter
05: Dealing with difficult staff; Chapter
06: Massaging the egotists; Chapter
07: Handling aggressive people; Chapter
08: Deaing with laziness; Chapter
09: Beating the bullies at their own game; Chapter
10: Moaners, groaners and critics; Chapter
11: Perfectionists can be a pain; Chapter
12: Manipulating the manipulators; Chapter
13: Morale, attitude and how was it for you; Chapter
14: Fault
finders and nit
pickers; Chapter
15: Gossip
A bush fire you can do without; Chapter
16: The customer is always right
really?; Chapter
17: Complaints: we love them; Chapter
18: e
difficut@yourplace; Chapter
19: Social networking; Chapter
20: If things don't change they'll stay the same; Chapter
21: A fast
track guide to conflict and how to handle it; Chapter
22: And, finally, finally.