Decision Making in Service Industries

A Practical Approach
Herausgeber: Faulin, Javier; Fry, Michael J; Grasman, Scott E; Juan, Angel A

• Gebundenes Buch

Produktbeschreibung

Providing insight and understanding of practical and methodological issues related to decision-making processes under uncertainty conditions in the service industries, this book integrates decision-making tools with real-world examples to present world-wide best practices as well as theoretical and applied strategies such as the use of hybrid and stochastic algorithms. It discusses emerging tendencies regarding decision-support systems and information systems to support decision-making in real scenarios and includes up-to-date research on how probabilistic algorithms and simulation-based approaches are changing experiences and practices in service management.

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Produktdetails

• Verlag: CRC Press
• Seitenzahl: 465
• Erscheinungstermin: 8. August 2012
• Englisch
• Abmessung: 234mm x 156mm x 25mm
• Gewicht: 826g
• ISBN-13: 9781439867341
• ISBN-10: 1439867348
• Artikelnr.: 32549076

Autorenporträt

Javier Faulin, Angel A. Juan, Scott E. Grasman, Michael J. Fry

Inhaltsangabe

Services and Decision Making: Stochastic Decision Making in Information
Technology Services Delivery. Simulation-Based Studies on Dynamic Sourcing
of Customers under Random Supply Disruptions. Customer Perceptions of
Quality and Service System Design. Data Mining and Quality in Service
Industry: Review and Some Applications. Software for Solving Real
Service-Management Problems. Decision Making in Health Services: Logistics
and Retail Pharmacies: Providing Cost-Effective Home Delivery of
Prescriptions. Improving Pharmacy Operations Using Computer Simulation.
Patient Prioritization in Emergency Departments: Decision Making under
Uncertainty. Using Process Mapping and Capability Analysis to Improve Room
Turnaround Time at a Regional Hospital. Decision Making in Logistic
Services: Decision Making in Logistics Outsourcing from the Standpoint of
Hiring Companies. Revenue Management of Transportation Infrastructure
during the Service Life Using Real Options. Evaluating Different
Cost-Benefit Analysis Methods for Port Security Operations. Vehicle Routing
in Service Industry Using Decision Support Systems. Decision Making in
Other Service Areas: Decision Support for Information Technology (IT)
Service Investments under Uncertainty. An Inventory Criticality
Classification Method for Nuclear Spare Parts: A Case Study. Service
Technology, Pricing, and Process Economics in Banking Competition. Index.