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When it comes to customer service, only extraordinary will do. Discover the three elements common to all exceptional service experiences.

Produktbeschreibung
When it comes to customer service, only extraordinary will do. Discover the three elements common to all exceptional service experiences.
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Autorenporträt
STEVE CURTIN spent 20 years with Marriott International. He now runs his own customer service consulting firm, Steve Curtin, Customer Enthusiast!