Michael M. Williamsen

Delivering Safety Excellence

Engagement Culture at Every Level

• Gebundenes Buch

Produktbeschreibung

Delivering Safety Excellence

Discover how to overcome a culture of inadequately addressing risk and thereby achieve safe working practices from a leader in the field

Delivering Safety Excellence: Engagement Culture At Every Level provides an in-depth and practical overview of how to energize frontline employees, supervisors, managers, and leaders to overcome and solve regularly occurring safety concerns. The book teaches readers how to resolve dysfunctional safety cultures by engaging employees at all levels. This cross functional engagement culture regularly builds safe and effective working practices that eliminate regulatory, financial, and personal risk shortfalls while encouraging profitability and efficiency.

The distinguished author shows how culture improvement processes and models can be utilized to improve the performance all across an organization. The material is presented in dialogue format using case studies to highlight the relationship between the concepts discussed and their application in the real world.

You'll discover how to implement real solutions in industries of all types and in organizations of all sizes using practical and concrete strategies tested by the author in regions and varying cultures around the world. Readers will also benefit from the inclusion of:
_ A thorough introduction to rapidly resolving the many common deficiencies in safety culture, including scarce regulatory and cultural materials and a lack of support, trust, and credibility for safety officers
_ Practical discussions of how urgency can obstruct a consistent culture of safety, performance, and prudence
_ Explorations of behavior-based safety, the injury plateau, the Occupational Health and Safety Act, and a dynamic model of safety weaknesses that lead to injuries

Perfect for safety officers at all levels of organizations of any size, Delivering Safety Excellence: Engagement Culture At Every Level will also earn a place in the libraries of executives, managers, leaders, supervisors, and employees who seek a one-stop reference for how to build a safe and profitable company.

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Produktdetails

• Verlag: Wiley / Wiley & Sons
• Artikelnr. des Verlages: 1W119772130
• 1. Auflage
• Seitenzahl: 272
• Erscheinungstermin: 11. Mai 2021
• Englisch
• Abmessung: 231mm x 150mm x 20mm
• Gewicht: 562g
• ISBN-13: 9781119772132
• ISBN-10: 1119772133
• Artikelnr.: 60716050

Autorenporträt

Michael M Williamsen, PhD, has worked as a turnaround specialist with a number of small, medium and large organizations throughout the world that were in trouble in one or more of their functionalities.  Dr. Williamsen started and led a global consulting business of culture change excellence that was subsequently purchased and used globally by a global fortune 50 manufacturer. Dr. Williamsen has been published in the Journal of Safety Professionals and has published 250+ short blog articles which were edited and approved by the parent organizations.  For more than a decade Dr. Williamsen has been a featured speaker at the annual American Society of Safety Professionals (ASSP) safety conference, regional safety society conferences, the ASSP Middle East Chapter safety conferences and any number of other company and industry conferences.

Inhaltsangabe

Acknowledgements xi

Author Biography xiii

List of Figures xv

Preface xix

Prologue xxi

Introduction xxv

Part I 1

1 The Funeral 3

Notes 10

2 No Support for Safety 11

3 The Tyranny of the Urgent 15

4 No Pay for Safety 21

Note 24

5 Weak Culture Miseries 25

6 Injury Plateau 27

Limitations of Safety Observation Sampling 28

Note 29

7 A Brief Safety History 31

8 Beyond Accident Reaction 39

Note 44

Part II 45

9 Safety Culture Beginnings 47

Notes 54

10 More Safety Culture 55

10.1 Background for Culture Improvement 61

10.2 Human Interaction Realities 63

11 Active Resistance 69

12 Zero Injuries 75

13 How Long? 85

13.1 POP Statement 89

13.2 Action Item Matrix (AIM) 91

13.3 Workers' Compensation Carrier Claim Processing Procedure 92

14 World-Class Safety 97

Note 101

15 Watch Out 103

15.1 Setting Priorities 103

15.2 Management Reluctance to Be Involved 104

15.3 Regulatory Audits 105

15.4 Team Inclusiveness 105

15.5 The Importance of Good Data and a Solid Improvement Process 106

15.6 The Need for a Challenging Time Line 107

15.7 Urgency Followed by Complacency 108

15.8 Series or Parallel Problem Attack Process 109

15.9 The Importance of Viable Metrics 111

Note 112

Part III 113

16 Moving Forward to Safety Culture Excellence 115

Note 120

17 The Critical Safety Steering Team 121

18 The RIW Process 133

18.1 Rapid Improvement Workshop Teams 135

18.2 Delivering a Better Safety Performance 139

19 Fundamentals That Are a Result of Developing a Culture of Safety Excellence 141

Note 146

20 Communication and Recognition 147

20.1 Encouraging Positive Behavior 149

Notes 151

21 Hazard Recognition Is Different than Hazard Control 153

21.1 The Common Threads 154

21.2 Overestimating Personal Capabilities 155

21.3 Complacency - Familiarity with the Task 157

21.4 SafetyWarnings - the Severity of the Outcome 157

21.5 Voluntary Actions and Being in Control of Them 159

21.6 Personal Experience with an Outcome 160

21.7 Cost of Noncompliance 161

21.8 Overconfidence in the Equipment 161

21.9 Overconfidence in Protection and Rescue 163

21.10 Potential Profit and Gain from Action 164

21.11 Role Models Accepting Risk 165

22 The Trap of Complacency 169

Epilogue 173

A The History of the Continuous Excellence Performance (CEP)/Zero Incident Performance (ZIP) Process 177

B The Railroad Study by Petersen and Bailey 181

Using Behavioral Techniques to Improve Safety Program Effectiveness 181

B.1 MR Study of Safety Program Effectiveness 182

B.1.1 Phase I - 1979-1983 182

B.1.2 PHASE II - 1985-1988 183

B.1.2.1 Study Overview 183

B.1.2.2 Participants in Study 184

B.1.2.3 History - Need for Study 185

B.1.2.4 Three Management Approaches to Safety Programming 187

B.1.2.5 Philosophies Underlying Three Approaches to Safety Programming 187

B.1.2.6 Development of the Study Format 188

B.1.2.7 Assumptions to be Tested 194

B.1.2.8 Safety Program Activities Survey 194

B.1.2.9 Involvement of Top Railroad Safe