Delmar's Administrative Medical Assisting, Third Edition is part of a dynamic learning system that includes a textbook, workbook, interactive CD-ROM, and instructor support materials. The new edition maps to the latest CAAHEP Standards and Guidelines for Medical Assisting Educational programs and the ABHES Program Requirements and Curriculum. Delmar is a part of Cengage Learning.This edition provides more opportunity for critical thinking through case studies, critical thinking questions, scenarios, and features tying to both of Delmar's Medical Assisting DVD series. The book also emphasizes…mehr
Delmar's Administrative Medical Assisting, Third Edition is part of a dynamic learning system that includes a textbook, workbook, interactive CD-ROM, and instructor support materials. The new edition maps to the latest CAAHEP Standards and Guidelines for Medical Assisting Educational programs and the ABHES Program Requirements and Curriculum. Delmar is a part of Cengage Learning.This edition provides more opportunity for critical thinking through case studies, critical thinking questions, scenarios, and features tying to both of Delmar's Medical Assisting DVD series. The book also emphasizes softer skills such as professionalism and practical skills, including how to comply with HIPAA regulations and handle privacy issues on the job.
Ms. Lindh, CMA (AAMA) is Professor Emerita at Highline College in Des Moines, Washington, where she served as Program Director and a consultant to the Medical Assistant Program and received the Outstanding Faculty Member of the Year award for reshaping the program. The co-author of several textbooks on medical assisting, Ms. Lindh conducted workshops and lectured at events across the country during her tenure and remains an active member of both the SeaTac Chapter of the American Association of Medical Assistants (AAMA) and the National American Association of Medical Assistants.
Marilyn S. Pooler, RN, MA, MEd, is a professor in medical assisting. She taughtfor more than 25 years at Springfield Technical Community College in Springfield,Massachusetts, and served as Department Chairperson for several years. She hasserved on the Certifying Board of the AAMA Task Force for test constructionand was a site surveyor for the AAMA for many years. She presently teaches refresher courses to medical assistants, licensed practical nurses, and registered nurses at Springfield Technical Community College.
Inhaltsangabe
Section I: General ProceduresUnit 1: Introduction to Medical Assisting and Health ProfessionsChapter 1 Medical Assisting as a ProfessionChapter 2 Health Care Settings and the Health Care TeamChapter 3 History of MedicineUnit 2: The Therapeutic ApproachChapter 4 Therapeutic Communication SkillsChapter 5 Coping Skills for the Medical AssistantChapter 6 The Therapeutic Approach to the Patient with Life-Threatening IllnessUnit 3: Responsible Medical PracticeChapter 7 Legal ConsiderationsChapter 8 Ethical ConsiderationsChapter 9 Emergency Procedures and First AidSection II: Administrative ProceduresUnit 4: Integrated Administrative ProceduresChapter 10 Creating the Facility EnvironmentChapter 11 Computers in the Ambulatory Care SettingChapter 12 Telephone TechniquesChapter 13 Patient SchedulingChapter 14 Medical Records ManagementChapter 15 Written CommunicationsChapter 16 TranscriptionUnit 5: Managing Facility FinancesChapter 17 Daily Financial PracticesChapter 18 Medical InsuranceChapter 19 Medical Insurance CodingChapter 20 Billing and CollectionsChapter 21 Accounting PracticesSection III: Professional ProceduresUnit 6: Office and Human Resource ManagementChapter 22 The Medical Assistant as Office ManagerChapter 23 The Medical Assistant as Human Resources ManagerUnit 7: Entry into the ProfessionChapter 24 Preparing for Medical Assisting CredentialsChapter 25 Employment Strategies
Section I: General ProceduresUnit 1: Introduction to Medical Assisting and Health ProfessionsChapter 1 Medical Assisting as a ProfessionChapter 2 Health Care Settings and the Health Care TeamChapter 3 History of MedicineUnit 2: The Therapeutic ApproachChapter 4 Therapeutic Communication SkillsChapter 5 Coping Skills for the Medical AssistantChapter 6 The Therapeutic Approach to the Patient with Life-Threatening IllnessUnit 3: Responsible Medical PracticeChapter 7 Legal ConsiderationsChapter 8 Ethical ConsiderationsChapter 9 Emergency Procedures and First AidSection II: Administrative ProceduresUnit 4: Integrated Administrative ProceduresChapter 10 Creating the Facility EnvironmentChapter 11 Computers in the Ambulatory Care SettingChapter 12 Telephone TechniquesChapter 13 Patient SchedulingChapter 14 Medical Records ManagementChapter 15 Written CommunicationsChapter 16 TranscriptionUnit 5: Managing Facility FinancesChapter 17 Daily Financial PracticesChapter 18 Medical InsuranceChapter 19 Medical Insurance CodingChapter 20 Billing and CollectionsChapter 21 Accounting PracticesSection III: Professional ProceduresUnit 6: Office and Human Resource ManagementChapter 22 The Medical Assistant as Office ManagerChapter 23 The Medical Assistant as Human Resources ManagerUnit 7: Entry into the ProfessionChapter 24 Preparing for Medical Assisting CredentialsChapter 25 Employment Strategies
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