Andy Crabtree

Designing Collaborative Systems

A Practical Guide to Ethnography

• Broschiertes Buch

Produktbeschreibung

Designing Collaborative Systems: A Practical Guide to Ethnography introduces a new 'ethnographic' approach that will enable designers to create collaborative and interactive systems, which are employed successfully in real-world settings. This new approach, adapted from the field of social research, considers both the social circumstances and the level and type of human interaction involved, thereby ensuring that future ethnographic systems are as user-friendly and as effective as possible.

This book provides the practitioner with an invaluable introduction to this approach, and presents a unique set of practical strategies for incorporating it into the design process. Divided into four distinct sections with practical examples throughout, the book covers:- the requirements problem

- ethnographic practices for describing and analysing cooperative work

- the design process; and - the role of ethnography when evaluating systems supporting cooperative work.

"Of the various perspectives that jostle together under the rubric of ethnography, ethnomethodology has often held the most appeal for designers. Yet, surprisingly, there has not been a systematic explication of ethnography and ethnomethodology for the purposes of system design. Andy Crabtree puts this to rights in a comprehensive, informative, and accessible practical guide which will be of great value to not only designers but also the ethnographers who work with them." - Graham Button, Lab. Director, Xerox Research Centre, Europe

"Not only is the book a must for those interested in bringing a social dimension to the system design process, it also makes a significant contribution to ethnomethodology." - Professor John A. Hughes, Lancaster University, UK

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An invaluable introduction to the new ethnographic approach to designing effective and user friendly collaborative and interactive systems. Here, designers are shown how to analyse the social circumstances in which a particular system will be used. Consisting of four sections the book covers: the requirements problem; how to describe and analyse cooperative work; the design process; and how to evaluate systems supporting cooperative work. Practical examples are provided throughout, based on the development case of a collaborative library database system.

Produktdetails

• Computer Supported Cooperative Work (CSCW)
• Verlag: Springer, Berlin
• 2003
• Seitenzahl: 196
• Erscheinungstermin: 14. Mai 2003
• Englisch
• Abmessung: 235mm x 155mm x 11mm
• Gewicht: 284g
• ISBN-13: 9781852337186
• ISBN-10: 1852337184
• Artikelnr.: 11697743

Inhaltsangabe

Preface
Acknowledgements
1 The Requirements Problem
1.1 The Motivation for Ethnography in Design
1.1.1 Analysing the Design Space: The Waterfall Model
1.1.2 A Paradigm Change in Design
1.2 A Primary Analytic Point of View for Design: Enter HCI.
1.2.1 The User and the Interface in HCI
1.2.2 Mapping Mental Models of the Referent System
1.2.3 The Referent System in HCI
1.2.4 Some Technical Troubles with HCI.
1.3 From Human Factors to Human Actors: Exit HCI
1.3.1 Reconceptualizing the User
1.3.2 Reconceptualizing the Interface
1.4 The Turn to the Social
1.4.1 Cooperative Work?
1.4.2 Self-organizing Structures of Work
2 Making Cooperative Work Visible.
2.1 Ethnography: An Informal Mode of Description and Analysis
2.1.1 Investigating Cooperative Work
2.1.2 Assembling Data or Instances for Inspection
2.1.3 Analysing Cooperative Work.
2.1.4 The Problem of Constructive Analysis
2.2 Analysing Cooperative Work: Sacks and Garfinkel.
2.2.1 Conversation Analysis
2.2.2 Ethnomethodological Analysis
2.2.3 General Methodology: Thick Description
2.3 Representing Cooperative Work
2.3.1 The Unique Adequacy Requirement
2.3.2 The Particular Need to Transcend Generic Analytic Formats
3 Work Studies and Design.
3.1 The Role of Ethnomethodological Studies of Work in Design
3.1.1 Some Practical Strategies for the Use of Ethnography
3.2 Using Ethnography to Give Form to Design (The Bricoleur's Craft)
3.2.1 A Lingua Franca for Design
3.2.2 The Adapted Patterns Framework
3.2.3 Analysing the Design Space with Patterns (Formulating Design Solutions 1)
3.2.4 Co-constructing Use-scenarios (Formulating Design Solutions 2)
4 Evaluating Systems Support for Cooperative Work.
4.1 Prototyping Methodology
4.1.1 Participatory Design
4.1.2 Cooperative Design
4.1.3 Beyond Political Rhetoric
4.2 Evaluation of Prototypes
4.2.1 The HCI Tradition
4.2.2 Alternatives to HCI
4.3 Cooperative Design in Action
4.3.1 Situated Evaluation (Formulating Design Solutions 3)
Summary
References
Subject Index.

Rezensionen

Fieldwork methods and sociological analysis have become increasingly relevant for designing interactive systems, but how to bring fieldwork, analysis and design together is still mysterious. Crabtree provides a unique insider's perspective and demonstrates the applicability of ethnomethodological analysis throughout the process of design. As well as providing valuable lessons to practitioners, his book will also contribute significantly to ongoing debates about the role, contribution, and practicalities of these methods. Paul Dourish, University of California, Irvine, USA.