Jeff Sussna

Designing Delivery

Rethinking It in the Digital Service Economy

• Broschiertes Buch

Produktbeschreibung

To help you improve customer satisfaction and create positive brand experiences, this pragmatic book introduces a transdisciplinary approach to digital service delivery.

Produktdetails

• Verlag: O'Reilly Media, Inc, USA
• Seitenzahl: 230
• Erscheinungstermin: 11. August 2015
• Englisch
• Abmessung: 228mm x 151mm x 17mm
• Gewicht: 350g
• ISBN-13: 9781491949887
• ISBN-10: 1491949880
• Artikelnr.: 41644677

Autorenporträt

Jeff Sussna is Founder and Principal of Ingineering.IT, a Minneapolis consulting firm that helps companies adopt post-industrial IT practices. Jeff has nearly 25 years of IT experience. He has led high-performance teams across the Development/QA/Operations spectrum. He specializes in driving quality improvements through practical innovation. Jeff has done work for a diverse range of companies, including Fortune 500 enterprises, major technology companies, software product and service startups, and media conglomerates. Jeff combines engineering expertise with the ability to bridge business, creative, and technical perspectives. He has the insight and experience to uncover problems and solutions other miss. He is a highly sought after speaker and writer respected for his insights on topics such as Agile, DevOps, Service Design, and cloud computing. His interests focus on the intersection of development, operations, design, and business.