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Due to today's rapid changing organization environment and technology which could enforce employee to survive all around the world. Great organization are built on the well-motivated and involvement of the human capital at the workplace, in order to achieve the organization's goals. For instance, in a service industry such as banking sector, the level of employee's involvement and motivation will provide an excellent job of customer service which makes the customers to be happy and satisfied with their service. Eventually, it will increase the performance of the organization as well as the employee's job performance. Therefore, the employer should give recognition to their employee for their involvement in the workplace.