The fact is no one likes change, even if it is beneficial. However, people and especially managers have to solve daily problems, overcoming resistance and motivate change. In this process, managers use soft skills and hard skills to implement change. Soft skills help managers to smooth the process of change and the real secret in this endeavor is not to change people at all, but to empower and support them to find solutions and responses to problems. The most critical element in any change management initiative is its translation into reality based on a clear and transparent strategy assisted in the implementation stage by methods, techniques, procedures, matrix, and guidelines.
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