ECHNOLOGICAL PROSPECTS AND SOCIAL APPLICATIONS SET Coordinated by Bruno Salgues There are many controversies with respect to health crisis management: the search for information on symptoms, misinformation on emerging treatments, massive use of collaborative tools by healthcare professionals, deployment of applications for tracking infected patients. The Covid-19 crisis is a relevant example about the need for research in digital communications in order to understand current health info communication. After an overview of the challenges of digital healthcare, this book offers a critical…mehr
ECHNOLOGICAL PROSPECTS AND SOCIAL APPLICATIONS SET Coordinated by Bruno Salgues
There are many controversies with respect to health crisis management: the search for information on symptoms, misinformation on emerging treatments, massive use of collaborative tools by healthcare professionals, deployment of applications for tracking infected patients. The Covid-19 crisis is a relevant example about the need for research in digital communications in order to understand current health info communication.
After an overview of the challenges of digital healthcare, this book offers a critical look at the organizational and professional limits of ICT uses for patients, their caregivers and healthcare professionals. It analyzes the links between ICT and ethics of care, where health communication is part of a global, humanistic and emancipating care for patients and caregivers. It presents new digitized means of communicating health knowledge that reveal, thanks to the Internet, a competition between biomedical expert knowledge and experiential secular knowledge.Hinweis: Dieser Artikel kann nur an eine deutsche Lieferadresse ausgeliefert werden.
Benoit Cordelier is Full Professor in the Department of Social and Public Communication at the Universite du Quebec a Montreal (UQAM), Canada. His research focuses on organizational change and processes as well as the communicational aspects of online community cultures. Olivier Galibert is Full Professor in information and communication sciences at the University of Burgundy - Franche-Comte, France. His research focuses on community management issues within, above all, patients', caregivers' and healthcare professionals' online communities.
Inhaltsangabe
Preface xi Olivier GALIBERT and Benoit CORDELIER
Acknowledgments xxix Benoit CORDELIER and Olivier GALIBERT
Author Biographies xxxi
Introduction xxxv
Benoit CORDELIER and Olivier GALIBERT
Part 1. Digital Patient Records: Organizational Adaptations 1
Chapter 1. Paradoxical Changes and Injunctions in an Implementation Project of the Digital Patient Record 3 Benoit CORDELIER, Hélène ROMEYER, Laurent MORILLON and Olivier GALIBERT
1.1. Introduction 3
1.2. Organizational paradoxes and paradoxical injunctions 4
1.2.1. Organizational development and paradoxes 4
1.2.2. Discursive approaches to the organizational paradox 5
1.2.3. The pragmatic paradox: a return to the systemic approach of Palo Alto 5
1.2.4. What divergences and convergences? 8
1.3. A case study of an implementation project for digital patient records 11
1.4. Resolving the organizational paradox at the individual level 13
1.4.1. The injunction to internal mediation: role syncretism 13
1.4.2. The injunction to disappear: exit or integration 14
1.5. Conclusion 14
1.6. References 16
Chapter 2. Identifying Caregiver Practices by Analyzing the Use of Electronic Medical Records 21 Pénélope CODELLO, David MORQUIN, Ewan OIRY and Roxana OLOGEANU-TADDEI
2.1. Introduction 21
2.2. Review of the management science literature on professional practices and uses of electronic patient records 23
2.3. Professional practices and the use of tools at the heart of the conceptual framework: the "instrumental genesis" 25
2.4. Methodology 26
2.4.1. Presentation of the case 27
2.4.2. Data collection and analysis methods 28
2.5. Results 30
2.5.1. Technical dimension of uses 30
2.5.2. System of instruments 32
2.5.3. Relationship with activity, with oneself and with others in the use of EMRs 33
2.5.4. Debates on the common good 36
2.6. Conclusion 37
2.7. References 39
Chapter 3. Communication Approach to Patients' Health Work: Remote Relationship and Intertwined Powers 43 Anne MAYÈRE
3.1. Introduction 43
3.2. Reconstructing patients' work 45
3.2.1. Recomposed and multiplied patients' work 47
3.2.2. Relationship of care and intertwined "pastoral and disciplinary powers" 51
3.3. Field and method 52
3.4. Remote relationship and intertwined powers 53
3.4.1. Establishing the relationship and learning to talk about oneself 54
3.4.2. Intertwined disciplines 56
3.5. Conclusion 58
3.6. Acknowledgments 59
3.7. References 59
Part 2. Care and Social Support: From Institutional Responses to Online Support 63
Chapter 4. The Place of Care in the E-coordination of Home Care and Assistance 65 Géraldine GOULINET FITÉ
4.1. Introduction 65
4.2. Home care coordination issues 66
4.2.1. Reconfigurations at home 67
4.2.2. From computerization to health informatization 70
4.3. Impacts on the logic of care, roles and identities 73
4.3.1. From cure to care 73
4.3.2. Informational and communicational approach to care 74
4.4. Uses and practices of the PAACO-Globule dispositive in a support network for the coordination of complex pathways in the South Gironde region 77
4.4.1. Presentation of Escale Santé 77
4.4.2. Presentation of the PAACO-Globule solution: functionalities and organizational framework 79
4.4.3. Study design and presentation of results 80
Acknowledgments xxix Benoit CORDELIER and Olivier GALIBERT
Author Biographies xxxi
Introduction xxxv
Benoit CORDELIER and Olivier GALIBERT
Part 1. Digital Patient Records: Organizational Adaptations 1
Chapter 1. Paradoxical Changes and Injunctions in an Implementation Project of the Digital Patient Record 3 Benoit CORDELIER, Hélène ROMEYER, Laurent MORILLON and Olivier GALIBERT
1.1. Introduction 3
1.2. Organizational paradoxes and paradoxical injunctions 4
1.2.1. Organizational development and paradoxes 4
1.2.2. Discursive approaches to the organizational paradox 5
1.2.3. The pragmatic paradox: a return to the systemic approach of Palo Alto 5
1.2.4. What divergences and convergences? 8
1.3. A case study of an implementation project for digital patient records 11
1.4. Resolving the organizational paradox at the individual level 13
1.4.1. The injunction to internal mediation: role syncretism 13
1.4.2. The injunction to disappear: exit or integration 14
1.5. Conclusion 14
1.6. References 16
Chapter 2. Identifying Caregiver Practices by Analyzing the Use of Electronic Medical Records 21 Pénélope CODELLO, David MORQUIN, Ewan OIRY and Roxana OLOGEANU-TADDEI
2.1. Introduction 21
2.2. Review of the management science literature on professional practices and uses of electronic patient records 23
2.3. Professional practices and the use of tools at the heart of the conceptual framework: the "instrumental genesis" 25
2.4. Methodology 26
2.4.1. Presentation of the case 27
2.4.2. Data collection and analysis methods 28
2.5. Results 30
2.5.1. Technical dimension of uses 30
2.5.2. System of instruments 32
2.5.3. Relationship with activity, with oneself and with others in the use of EMRs 33
2.5.4. Debates on the common good 36
2.6. Conclusion 37
2.7. References 39
Chapter 3. Communication Approach to Patients' Health Work: Remote Relationship and Intertwined Powers 43 Anne MAYÈRE
3.1. Introduction 43
3.2. Reconstructing patients' work 45
3.2.1. Recomposed and multiplied patients' work 47
3.2.2. Relationship of care and intertwined "pastoral and disciplinary powers" 51
3.3. Field and method 52
3.4. Remote relationship and intertwined powers 53
3.4.1. Establishing the relationship and learning to talk about oneself 54
3.4.2. Intertwined disciplines 56
3.5. Conclusion 58
3.6. Acknowledgments 59
3.7. References 59
Part 2. Care and Social Support: From Institutional Responses to Online Support 63
Chapter 4. The Place of Care in the E-coordination of Home Care and Assistance 65 Géraldine GOULINET FITÉ
4.1. Introduction 65
4.2. Home care coordination issues 66
4.2.1. Reconfigurations at home 67
4.2.2. From computerization to health informatization 70
4.3. Impacts on the logic of care, roles and identities 73
4.3.1. From cure to care 73
4.3.2. Informational and communicational approach to care 74
4.4. Uses and practices of the PAACO-Globule dispositive in a support network for the coordination of complex pathways in the South Gironde region 77
4.4.1. Presentation of Escale Santé 77
4.4.2. Presentation of the PAACO-Globule solution: functionalities and organizational framework 79
4.4.3. Study design and presentation of results 80
4.5. Conclusion 8
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