Digital Marketing: A Practical Approach provides a step-by-step and comprehensive guide to implementing the key aspects of digital marketing. Building on the previous editions, this fully updated 4th edition takes an approach that prepares students for an active role in digital marketing.
Digital Marketing: A Practical Approach provides a step-by-step and comprehensive guide to implementing the key aspects of digital marketing. Building on the previous editions, this fully updated 4th edition takes an approach that prepares students for an active role in digital marketing.
With a background in sales, service, marketing and education, Alan Charlesworth has been involved in what we now call 'digital marketing' as practitioner, trainer, researcher, teacher, writer and consultant since 1996.
Inhaltsangabe
List of figures; List of tables; Acknowledgements; 1. Chapter 1 Introduction; 2. Chapter 2 Digital Customers 2.1 Introduction 2.2 Online buying behaviour 2.3 The only way is ethics 2.4 Digital marketing and the environment; 3. Chapter 3 Marketing goes digital 3.1 Introduction 3.2 Digital isn't the only option 3.3 Non-marketers in digital marketing 3.4 In house or out-source 3.5 Fads trends next big things and the occasional sustainable model 3.6 Digital marketing objectives; 4. Chapter 4 Search Engine Optimization 4.1 Introduction 4.2 How search engines work 4.3 Keyword selection 4.4 On-site optimization 4.5 Off-site optimization 4.6 Third-party SERP ranking 4.7 Enterprise SEO; 5. Chapter 5 Website Development 5.1 Introduction 5.2 Website management and development 5.3 Usability 5.4 The basics 5.5 Content development 5.6 The global web presence; 6. Chapter 6 E-commerce and the Retail Website 6.1 Introduction 6.2 Multi- and omni-channel retailing 6.3 Comparison Shopping engines and e-marketplaces third-party shopping sites and social shopping 6.4 Direct to consumer (DTC) 6.5 The e-commerce website 6.6 Fulfilment and returns; Chapter 7 B2B and the B2B Website 7.1 Introduction 7.2 B2B buyer behaviour 7.3 B2B website development 7.4 The B2B e-commerce website 7.5 B2B e-marketplaces; Chapter 8 Advertising Online 8.1 Introduction 8.2 Objectives and management 8.3 Online ad formats and delivery systems 8.4 Networked display advertising 8.5 Search advertising 8.6 Landing pages 8.7 Limitations of online advertising 8.8 Ad fraud; 9. Chapter 9 Email Marketing 9.1 Introduction 9.2 Email as a medium for direct marketing 9.3 Triggered emails automated response enquiry response and admin emails as a medium for marketing messages 9.4 Email newsletters; 10. Chapter 10 Marketing on social media Prologue Preface: What's in a name? 10.1 Introduction 10.2 Blogging 10.3 Consumer reviews and ratings 10.4 Social networking social sharing and communities 10.5 Customer service and support on social media 10.6 Influencers 10.7 Strategic considerations for marketing on social media 10.8 Limitations of marketing on social media 10.9 Social media use and user behaviour 10.10 Epilogue; 11. Chapter 11 Metrics and analytics Prologue 11.1 Introduction 11.2 How analytics are presented and used 11.3 Limitations of online data; Index
List of figures; List of tables; Acknowledgements; 1. Chapter 1 Introduction; 2. Chapter 2 Digital Customers 2.1 Introduction 2.2 Online buying behaviour 2.3 The only way is ethics 2.4 Digital marketing and the environment; 3. Chapter 3 Marketing goes digital 3.1 Introduction 3.2 Digital isn't the only option 3.3 Non-marketers in digital marketing 3.4 In house or out-source 3.5 Fads trends next big things and the occasional sustainable model 3.6 Digital marketing objectives; 4. Chapter 4 Search Engine Optimization 4.1 Introduction 4.2 How search engines work 4.3 Keyword selection 4.4 On-site optimization 4.5 Off-site optimization 4.6 Third-party SERP ranking 4.7 Enterprise SEO; 5. Chapter 5 Website Development 5.1 Introduction 5.2 Website management and development 5.3 Usability 5.4 The basics 5.5 Content development 5.6 The global web presence; 6. Chapter 6 E-commerce and the Retail Website 6.1 Introduction 6.2 Multi- and omni-channel retailing 6.3 Comparison Shopping engines and e-marketplaces third-party shopping sites and social shopping 6.4 Direct to consumer (DTC) 6.5 The e-commerce website 6.6 Fulfilment and returns; Chapter 7 B2B and the B2B Website 7.1 Introduction 7.2 B2B buyer behaviour 7.3 B2B website development 7.4 The B2B e-commerce website 7.5 B2B e-marketplaces; Chapter 8 Advertising Online 8.1 Introduction 8.2 Objectives and management 8.3 Online ad formats and delivery systems 8.4 Networked display advertising 8.5 Search advertising 8.6 Landing pages 8.7 Limitations of online advertising 8.8 Ad fraud; 9. Chapter 9 Email Marketing 9.1 Introduction 9.2 Email as a medium for direct marketing 9.3 Triggered emails automated response enquiry response and admin emails as a medium for marketing messages 9.4 Email newsletters; 10. Chapter 10 Marketing on social media Prologue Preface: What's in a name? 10.1 Introduction 10.2 Blogging 10.3 Consumer reviews and ratings 10.4 Social networking social sharing and communities 10.5 Customer service and support on social media 10.6 Influencers 10.7 Strategic considerations for marketing on social media 10.8 Limitations of marketing on social media 10.9 Social media use and user behaviour 10.10 Epilogue; 11. Chapter 11 Metrics and analytics Prologue 11.1 Introduction 11.2 How analytics are presented and used 11.3 Limitations of online data; Index
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