Virginia Doellgast contends that high pay and good working conditions are possible even for marginal service jobs. This outcome, however, depends on strong unions and encompassing collective bargaining institutions.
Virginia Doellgast contends that high pay and good working conditions are possible even for marginal service jobs. This outcome, however, depends on strong unions and encompassing collective bargaining institutions.
Virginia Doellgast is Lecturer in Comparative Employment Relations at the London School of Economics and Political Science.
Inhaltsangabe
1. Introduction 2. Changes in Markets and Collective Bargaining 3. Using Power in the Workplace 4. Losing Power in the Networked Firm 5. Broadening the Comparison 6. ConclusionsAppendix A: Interviews conducted in the United States and Germany Appendix B: Organizational characteristics and employment practices by country, in-house and outsourced centers Appendix C: Organizational characteristics and employment practices by collective bargaining arrangements, United States and GermanyNotes Bibliography Index
1. Introduction 2. Changes in Markets and Collective Bargaining 3. Using Power in the Workplace 4. Losing Power in the Networked Firm 5. Broadening the Comparison 6. ConclusionsAppendix A: Interviews conducted in the United States and Germany Appendix B: Organizational characteristics and employment practices by country, in-house and outsourced centers Appendix C: Organizational characteristics and employment practices by collective bargaining arrangements, United States and GermanyNotes Bibliography Index
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